Director of Operations / COO

Operations is not admin. It’s not order-taking. And it’s not coasting.

Operations is the engine room of the business. It’s about turning chaos into clarity, building systems that scale, and being the steady hand when everything is on fire. At Shockwave Solutions, we build and run the operational infrastructure for high-growth businesses in direct response marketing, eCommerce, and digital products.

You’ll manage not just internal execution, but also take full operational ownership of at least two client businesses. That means you’ll own their systems, KPIs, team accountability, and delivery flow.

This is a high-trust, high-stakes role. You’re not just showing up to complete tasks—you’re expected to think like a number two to the CEO.

Why This Role Matters

We are the fractional operations team for top online brands. Founders hire us because they’re struggling with disorganized execution and need help establishing structure. That’s where you come in.

If you love solving problems, holding people accountable, and making businesses run like a machine, this is your dream role.

If you just want a paycheck, you'll hate this job.

You’ll Be Responsible For:

• Taking full operational ownership of 2+ client businesses

• Creating, enforcing, and optimizing SOPs and documentation

• Using tools like ClickUp, GHL, Slack, Zoom, and Google Docs to track delivery

• Running standups, leadership meetings, and issue resolution

• Reporting KPIs weekly and solving for red metrics

• Managing both U.S. and international team members

• Working U.S. hours full-time and occasionally responding to off-hours fires when needed

You’re a Fit If You:

• Speak and write fluent, professional English

• Have experience in eCommerce, direct response, or digital product ops

• Have owned client delivery, systems, or team performance in previous roles

• Are fluent in ClickUp, GHL, Slack, Google Docs, and Zoom

• Understand what it means to lead without ego and operate with accountability

• Can take pressure, solve problems in real-time, and drive performance

• Want a long-term role where you can grow and lead a team under you

You’re NOT a Fit If You:

• Need to be micromanaged

• Get overwhelmed by ambiguity

• Need a traditional 9-to-5 job with no emergencies

• Don’t believe in extreme ownership

• Just want a steady paycheck without real responsibility

Timeline:

We’re looking to hire immediately and expect you to begin onboarding Sept 7. There will be a short paid trial period (with NDA) and a test project to prove fit before we go full-time.