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Senior Product Manager
Overview
Smartling was founded 14 years ago to make localization and translation seamless. Today, Smartling is profitable and backed by Battery Ventures, a global technology-focused investment firm, supporting company growth and expanding our market share and leadership position. We are the only cloud-based, AI-enabled translation platform that combines a Neural Machine Translation Hub and professional language services empowering teams to collaborate in real-time to create experiences customers love.
Smartling is seeking an experienced Senior Product Manager who can take charge and work with our customers and internal stakeholders to define and build features to optimize work. In this role, you will play a pivotal role in driving the development of the Smartling platform. You will work directly with Engineering, Service and Customer teams to build requirements and shape the future of our tools for customers. Join us on our quest to transform how the world’s leading brands create multilingual experiences their customers love.
You Will
Be responsible for driving our vision and working with your engineering team to deliver user-friendly features
Regularly engage with customers, users and internal business stakeholders to surface insights and problem statements to inform the Vendor Experience’s roadmap and vision
Partner with your engineers and designer to define and finalize feature requirements
Own, define and execute on your Roadmap - aligning it to the company strategy
Validate and prioritize all incoming feedback to find features that will help us achieve our vision
Support our Customer Success and Support teams with any customer questions
Work with our Documentation and Training team to develop internal and external communication material
Stay up to date with competitor tools and offerings
You Have
5+ years of product management or project leadership experience.
Technical experience in understanding data tools such as Looker and MySQL
Technical experience and a thorough understanding of file types such as JSON, XML, and HTML
Understanding of Product Design fundamentals and SaaS User Experience patterns
Ability to clearly and effectively communicate with different stakeholders - connecting with customers, end users, vendors and internal teams
Experience investigating user problems and needs and translating them to actionable themes that drive towards the Product Vision
Comfort level making decisions with the knowledge at hand
Experience partnering closely with design and engineering - getting to know the details of the design and technical solution
Prior experience in prioritizing features and working with development teams in defining requirements and developing a Roadmap
A home office setup conducive for working remotely, and the ability to work effectively as a remote team member*
Preferred but not required
Previous experience working with localization software or involvement in localization processes
Technical knowledge - understanding the development of web apps, both Backend and Frontend
You are
Systems thinking - you are excited about working with complex interconnected systems
Curious - you are a lifelong learner - constantly ask questions to dig deeper into use cases and how our technical solution could work
Visionary - you can clearly articulate a vision for our platform and produce a clear roadmap on how to get there
Leader - you are ready to lead and inspire teams across multiple departments to deliver on your Vendor vision
Enthusiastic - you are ready to dig in and be the driving force! - get messy, experiment, and learn from the features you release
You Will Enjoy
Freedom 🏡 - we are remote-first
Growth - an opportunity to learn and advance your career
Wealth đź’° - we offer a competitive salary
Wellness - company-sponsored Health insurance plan & pension plan with company matching
Balance - flexible PTO + bank holidays; generous parental leave
Culture 🤝 - an energetic, value-driven, and fun culture and team spirit
Bonus - employee referral programs and apple equipment
Smartling is proud to be an equal-opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences.
*To work from home, you must have a strong internet connection, quiet space, and a professional (distraction and clutter-free) background.
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