Senior Product Manager

Overview

Smartling was founded 16 years ago to make localization and translation seamless. Today, Smartling is profitable and backed by Battery Ventures, a global technology-focused investment firm, supporting company growth and expanding our market share and leadership position. We are the only cloud-based, AI-enabled translation platform that combines a Neural Machine Translation Hub and professional language services, empowering teams to collaborate in real-time to create experiences customers love.

We are seeking an experienced Product Manager who can take charge and work with our customers and internal stakeholders to define and build features to optimize work. You will work directly with engineering, service, and customer teams to build requirements and shape the future of our tools for customers. 

You Will

• Be responsible for driving our vision and working with your engineering team to deliver user-friendly features

• Regularly engage with customers, users, and internal business stakeholders to surface insights and problem statements to inform the Vendor Experience’s roadmap and vision

• Partner with your engineers and designer to define and finalize feature requirements

• Own, define, and execute on your Roadmap - aligning it to the company strategy

• Validate and prioritize all incoming feedback to find features that will help us achieve our vision

• Support our Customer Success and Support teams with any customer questions

• Work with our Documentation and Training team to develop internal and external communication material

• Stay up to date with competitor tools and offerings

You Have

• 5+ years of product management or project leadership experience

• Technical experience in understanding data tools such as Looker and MySQL

• Knowledge of using AI/LLMs in a product

• Technical experience and a thorough understanding of file types such as JSON, XML, and HTML

• Understanding of Product Design fundamentals and SaaS User Experience patterns

• Ability to clearly and effectively communicate with different stakeholders - connecting with customers, end users, vendors and internal teams

• Experience investigating user problems and needs and translating them into actionable themes that drive towards the Product Vision

• Comfort level making decisions with the knowledge at hand

• Experience partnering closely with design and engineering - getting to know the details of the design and technical solution

• Prior experience in prioritizing features and working with development teams in defining requirements and developing a Roadmap

• A home office setup conducive for working remotely, and the ability to work effectively as a remote team member*

Preferred but not required

• Previous experience working with localization software or involvement in localization processes

• Technical knowledge - understanding the development of web apps, both Backend and Frontend

You are

• Systems thinking - you are excited about working with complex interconnected systems

• Curious - you are a lifelong learner - constantly ask questions to dig deeper into use cases and how our technical solution could work

• Visionary - you can clearly articulate a vision for our platform and produce a clear roadmap on how to get there

• Leader - you are ready to lead and inspire teams across multiple departments to deliver on your Vendor vision

• Enthusiastic - you are ready to dig in and be the driving force! - get messy, experiment, and learn from the features you release

 You Will Enjoy

• Freedom 🏡 - we are remote first

• Growth  - an opportunity to learn and advance your career

• Wealth 💰 - we offer a competitive salary and 401(k) + company match

• Wellness - medical, dental, and vision insurance for you and your family

• Balance - flexible PTO + 11 holidays; generous parental leave

• Culture 🤝- an energetic, value-driven, and fun culture and team spirit

• Bonus - employee referral program and Apple equipment

We are considering candidates based in Eastern or Central time zones at this time.

Smartling is proud to be an equal opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences.

We use E-verify platform for the work authorization verifications.

*To work from home, you must have a strong internet connection, quiet space, and a professional (distraction and clutter-free) background.

The US pay range for this role is $ 150,000-165,000. Final offer amounts are determined by multiple factors, including geographic location, candidate experience and expertise, and may vary from the amounts listed.