Customer Development Representative

Sprout Social is looking to hire a Customer Development Representative to the Sales & Success team, based in Sydney, Australia. 

Why join Sprout’s Sales & Success team?

Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including GIGABYTE, Nando's Malaysia, WeGo, and Zalora. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.

What you’ll do

• As a Customer Development Representative, generate pipeline for the sales organisation by qualifying and nurturing leads from different sources

• Run qualification calls with B2B prospects from all types of industries to identify their pain points and in turn map the value of Sprout products to their needs. 

• Strategically collaborate with Account Executives on qualified sales opportunities across the APAC region. 

• Uncover additional opportunities and potential pipeline by outbound campaigns or nurturing flows

• And consistently learn and apply coaching related to sales strategy, methodology and processes.

What you’ll bring

Joining Sprout as a Customer Development Representative is an opportunity to accelerate your career in sales - we’re looking for an individual who feels rewarded/accomplished by achieving & overachieving goals and has a desire to to grow and advance their career with us. 

If you thrive in a fast-paced, collaborative, fun environment and enjoy daily conversations with prospects from all industries, countries and company-sizes - we’d love to talk to you!

The minimum qualifications for this role include:

• 1+ years experience in sales, support, consulting, marketing or other customer facing role

• Exceptional organizational, presentation, and communication skills - phone, email, and webinar

• Driven to succeed and ability to work in a fast-paced environment

Additionally, these are the preferred qualifications that would indicate a particularly strong candidate:

• A consistent track record of meeting and exceeding goals, quota carrying experience is a plus

• SaaS experience is a plus, but not required

• Additional language skills, either written and verbal, is a plus

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization.

• Partner with the Customer Development Leadership team to define key success metrics for your role and how you will measure against them.

• Begin developing familiarity with our business, platform, and applications, as well as our company’s key metrics.

• Acclimate yourself with the day to day responsibilities of Sprout’s Customer Development team by shadowing your peers and the wider sales team members, listening to recorded customer calls

• Begin receiving inbound leads and start your three month ramp to full quota with your primary metric being your own sourced opportunities.

Within 3 months, you’ll start hitting your stride by:

• Create a professional and engaging first impression with our prospects.

• Qualify inbound leads and collaborate with Account Executives for a smooth prospect experience.

• Prioritize leads and uncover business needs.

• Run high volumes of discovery calls to identify customer requirements and expectations in order to make tailored product recommendations.

• Manage follow-up with calls-to-action to consistently build a sales pipeline.

• Meet activity and pipeline goals on a monthly basis.

• Consistently contact new leads with a sense of urgency and master clearing out your queue.

Within 6 months, you’ll be making a clear impact through:

• Consistently achieve your opportunity and revenue targets.

• Become an expert in all things social media, including advanced listening and employee advocacy.

• Have mastered the use cases of successful customers across different verticals and sophistication on social media.

• Consistently reflect on your own skill and development gaps along with your Manager to identify personal and professional coaching areas.

• Step up as a leader in the Customer Development organization by mentoring new hires.

Within 12 months, you’ll make this role your own by:

• Have mastered the necessary skills needed to work a consistent inbound funnel, including time management, sense of urgency, and prioritization.

• Be a leader on the floor by sharing best practices and ways that you have been successful as a Customer Development Representative.

• Ready yourself for the Business Development role, where you will source net new opportunities via outbound prospecting.

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families

• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program 

• High-quality and well-maintained equipment—your computer will never prevent you from doing your best

• Wellness initiatives to ensure both health and mental well-being of our team

• Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders

• Growing corporate social responsibility program that is driven by the involvement and passion of our team members

Candidates for this remote work opportunity must be based in NSW, Australia. If you are based in another location within Australia or APAC, we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration.

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