Junior Customer Success Manager (APAC)SumsubFull Time
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Technical Sales English Clear Communication Skills Customer Success Management Account management Customer Retention Customer Support Attention to detail Organizational skills

Junior Customer Success Manager (APAC)

About Sumsub

Sumsub is a leading full-cycle verification platform that enables scalable compliance. From identity and business verification to ongoing monitoring, our platform adapts to different risk appetites and market demands, ensuring global compliance. It allows customizing analytics and workflows with a no-code interface.

Over 4,000 clients — including Bitpanda, Wirex, Avis, Bybit, Vodafone, Duolingo, Kaizen Gaming, and TransferGo — trust Sumsub to accelerate growth, prevent fraud, and maintain compliance worldwide.

The Opportunity

We are looking for a Junior Customer Success Manager who will build, keep and improve strong connections with our customers.

What You Will Be Doing

  • Manage clients on all levels: technical, business, and product, helping them succeed in their goals

  • Manage and grow relationships with key client stakeholders

  • Identify opportunities and potential challenges

  • Provide clients with training and webinars

  • Introduce clients to new features and handle new feature releases

  • Provide client feedback internally

  • Collaborate with Sales, Solution Architects, Partners, Product Management, Legal and Marketing teams as the client’s representative

About You

  • Native/Bilingual Chinese (Mandarin) and advanced English

  • Prior experience as a Customer Success Manager, Account Manager, Business Development Manager, or Project Manager in crypto, fintech, or payments spheres

  • Basic understanding of KYC is a big plus

  • Proficiency in Google Sheets / MS Excel

  • Strong analytical skills and proactive approach

What We Offer

  • Remote-first, trust-based culture: Work from the place that works best for you

  • True flexibility: No fixed 9-to-5 schedule; adjust hours as needed

  • Extra time off: Your birthday is a holiday, plus 10 personal days, seven sick days without paperwork, and extra time for Christmas and New Year

  • Work that matters: Contribute to building a secure, accessible, and inclusive digital world

  • Compensation: Fair and transparent pay, benchmarked to the market

  • Truly global: Collaborate with teammates and customers across continents and time zones

  • Growth built in: Clear goals, open feedback, personal development plans, and role-specific learning opportunities

  • Team offsites: Fully covered trips to meet, collaborate, and recharge together

  • Getting you set up: Access to the tools and hardware you need

  • Friendly by design: Human, open, and kind culture — individuality and different perspectives are welcomed

Hiring Stages

  • TA screening

  • Assignment

  • Hiring Manager Interview

  • Final Interview

Diversity & Inclusion

We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce.

We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.

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