Customer Marketing Manager (remote)

About Us

Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.

SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere – from the data center to the cloud, to the edge and beyond. SUSE puts the “open” back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow.  

We are open in our roots and open in our approach, striving to be the most trusted open innovator in the World. Openness extends beyond our technology. Our vibrant community thrives on diversity and connectivity without borders.

Job Description

   We are looking for a passionate Customer Marketing Manager to join our dynamic Customer Marketing team. In this role, you will create compelling customer reference content and programs that showcase our customers' success stories. Your contributions will be crucial in supporting our global sales teams.

This position can be hybrid or remote and reports to the California-based Director of Customer Marketing.

Focus Areas  

• Create, publish and amplify case studies that share how our customers achieve business outcomes and success while leveraging SUSE solutions

• Enable global sales team with highly relevant customer evidence and references to drive revenue

• Curate and activate the ongoing global pipeline of customer references

• Manage customer awards program

Experience & Skills 

• 5+ years experience in journalism, marketing or communications  

• Excellent writing and editing skills - very minimal peer or manager edits needed.

• Passion for storytelling with a proven ability to turn facts into compelling content that demonstrates business value

• Strong project/ program management skills.

• Knowledge and understanding of customer marketing methodologies and tools

• Demonstrable experience with Adobe Acrobat and web publishing tools 

• Solid understanding of Highspot or sales enablement tools 

• Experience with Airtable or other project management software

• Hands-on experience with UserEvidence or other customer marketing tools desired  

• Excellent communication skills with the ability to foster long-term relationships with internal teams and customers

• Experience in B2B software industry is highly preferred

• BA in English, Journalism, Marketing or a related field 

Personal Attributes 

• Questioning and challenging assumptions will be necessary.  

• Your relationship-building skills will be critical, both with direct peers and across the wider business.

• Dealing with ambiguity and being both resourceful and enterprising should be second nature to you.

• Relentless focus on quality 

What We Offer 

We empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements.  

SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind. 

This is a compelling opportunity for the right person to join us as we continue to scale and prosper.   

If you’re a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, then please apply now!  

We give you the freedom to be yourself. You will work in a global community of unique individuals – like you – with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics.   

Sounds like the right fit for you? Click Apply to submit your resume. A recruiter will contact you if your skills match our current or any future positions. In the meantime, stay updated on the latest SUSE news and job vacancies by joining our Talent Community. 

SUSE Values 

• We are passionate about customers 

• We are respectful and inclusive  

• We are empowered and accountable   

• We are trustworthy and act with integrity  

• We are collaborative  

• We are SUSE!