Product Manager, Messaging (Remote)

About Telnyx

Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a private, global, multi-cloud IP network, to bringing hyperlocal edge technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.

We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.

Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.

The Role:

Telnyx messaging backend systems are complex. It is a federation of services deployed under a multi-cloud multi-site paradigm to ensure a high degree of availability and redundancy. The technical product manager must grasp system architecture, message flow, and monitoring & alerting very quickly to become effective.

This role requires you to gain a basic understanding of various messaging specific protocols such as SMPP, MM7, MM4 & RCS.

Moreover — Messaging services also cover a wide breadth of business logic.

Acute awareness of evolving international telecommunications regulations and standards, where the messaging ecosystem resides, in order to remain in compliance. 

You will become a subject matter expert for various industry led initiatives such as registration over channels such as long code, toll free, short code in order to equip customers with the optimal business texting solutions. 

You will lead the charge in fighting spam and fraud ranging from participation in various industry groups to leveraging preventative solutions through the use of emerging AI technologies.

• Synthesize requirements from customers and internal stakeholders into coherent Product Requirement Documents.

• Act as a point of escalation for internal customer facing organizations, coordinating resolution through tier-2 & 3 messaging support. 

• Translate company goals and customer insights into a team roadmap.

• Act as subject matter expert and point of contact for your product.

• Perform technical discoveries and vetting on external integrations.

• Break down large initiatives to deliver value quickly and reliably.

• Extensively test the features before giving them to the users.

• Be on hand during outages to drive their resolution and conduct post-mortems to prevent future occurrences.

• Troubleshoot common service degradations such as deliverability issues.

• Provide direct customer services to large enterprise customers.

 What we value:

• A technical background through past experience or your degree/s and/or credentials.

• Demonstrated ability to discover context when little is given or provided.

• Demonstrated ability to break down a large problem and optimize solutions around incremental delivery.

• Demonstrated ability to work with limited resources, juggle multiple projects, and switch priorities when the business requires.

• Demonstrated ability to deal with crisis and incidents.

• Demonstrated ability to navigate a relatively flat organization and interface with users, engineers, internal stakeholders, and executives.

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Bring Your Authentic Self to Telnyx

Telnyx is committed to building a team full of diverse perspectives, various backgrounds and different minds. We believe diversity drives innovation. We are committed to building a culture where difference is valued and creating avenues of equity for underserved groups. While we are still a work in progress, we are actively seeking folks who are  passionate about building a place of belonging for everyone. 

We're looking for people with passion, grit, and integrity. We believe in transparency, proactivity, and mutual respect. We provide the high-grade tools that help you do your best work, and keep up the collaborative habits that help everyone stay in the loop. No matter where you're based or which team you’re on, you’re plugged in, supported, and helping to shape the future of communications. 

You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives, rigorous thinkers and assumption challengers. Are you ready to join us?