Senior Manager, Technical Operations

TetraScience is the Scientific Data and AI Cloud company with a mission to radically improve and extend human life. TetraScience combines the world's only open, purpose-built, and collaborative scientific data and AI cloud with deep scientific expertise across the value chain to accelerate and improve scientific outcomes. TetraScience is catalyzing the Scientific AI revolution by designing and industrializing AI-native scientific data sets, which it brings to life in a growing suite of next generation lab data management products, scientific use cases, and AI-based outcomes.

Our core values are designed to guide our behaviors, actions, and decisions such that we operate as one. We are looking to add individuals to our team that demonstrate the following values:

• Transparency and Context- We trust our people will make the right decisions and overcome any challenges when given data and context.

• Trust and Collaboration- We believe there can only be trust when there is transparency. We are committed to always communicating openly and honestly.

• Fearlessness and Resilience- We proactively run toward challenges of all types. We embrace uncertainty and we take calculated risks.

• Alignment with Customers- We are completely committed to ensuring our customers and partners achieve their missions and treat them with respect and humility.

• Commitment to Craft- We are passionate missionaries. We sweat the details, as the small things enable the big things.

• Equality of Opportunity- We seek out the best of the best regardless of gender, ethnicity, race, or age. We seek out those who embody our common values but bring unique and invaluable perspectives, talents and advantages.

What You Will Do

• Lead and manage the customer engineering team

• Establish and maintain policies and procedures for the company's cloud operations

• Work closely with all the development and DevOps teams, hold them accountable for adhering to supportability best practices and ensuring that their code is deployable, scalable, and maintainable in the cloud environment

• Establish cost governance and drive down the operating costs of the product

• Collaborate with cross-functional teams, and drive product improvements to improve supportability

• Identify and implement process improvements to increase operational efficiency and customer operations

• Drive production incident management, coordinate and drive debugging production issues, and represent the entire engineering team in sessions with the customers

• Drive quality first mindset in the team and ensure that the product meets the quality and compliance guidelines

• Empathize with the customers and be the voice of the customer in all the product related activities

• Act decisively and remove impediments for the team

• Hire strong engineers and retain them

• Be the cultural steward and uphold the company values

Requirements

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field

• 10+ years of experience in cloud or related fields, with at least 3 years in a leadership role

• Proven experience managing teams of customer engineering, DevOps, operations, or SRE engineers

• Software engineering background and experience developing or operating SaaS platforms

• Strong technical skills, with a deep understanding of AWS cloud infrastructure, cloud architecture, and related technologies

• Excellent problem-solving and analytical skills

• Strong communication and collaboration skills, with the ability to work effectively across departments and with external stakeholders

Benefits

• 100% employer-paid benefits for all eligible employees and immediate family members.

• Unlimited paid time off (PTO).

• 401K.

• Flexible working arrangements - Remote work + office as needed.

• Company paid Life Insurance, LTD/STD.

Visa sponsorship is not available for this position