Customer Service Representative (Mandarin Required)

About the Role

The Student Advisor, functioning as a Customer Service Representative, is a remote, contract role that requires fluency in both English and Mandarin.

This position involves providing course consultations to potential customers, proactive outreach to user leads, and offering excellent customer service to our existing clientele. The Student Advisor will be an essential part of our team, helping us continue to provide high-quality educational services and support to our community of learners.

Job Responsibilities

• Responsible for enrolling trial courses for clients, setting up new classes in the system, managing student transfers between classes, processing student refunds, and handling the mailing of course materials.

• Recommend suitable classes based on students' learning progress to ensure the smooth delivery of educational services.

• Assist teaching staff with additional tasks as needed, such as gathering student feedback, coordinating teacher schedules, and participating in course quality assessments.

Job Qualifications

• Bachelor’s degree or above, with strong interest in Education-related fields.

• Quick to learn and master the basic knowledge required for work, with a strong sense of customer service.

• Strong sense of responsibility, meticulous in work, with good communication and problem-solving skills.

• 1–3 years of experience in the education-related customer service field is a plus, but not required.

• Bilingual proficiency in both English and Mandarin is required.

Working Hours Reference

• Eastern Time: Wednesday to Sunday, 2 PM – 10 PM

The successful candidate will be a proactive, customer-focused individual who can comfortably interact with diverse users and deliver exceptional customer service.