Staff Technical Writer - Product Documentation

Upbound is the company behind Crossplane, the open source project which started the control plane revolution in the cloud native community. Upbound helps companies rise above the clouds with our Crossplane powered Universal Cloud Platform. With Upbound you get universal real-time visibility into all of your infrastructure environments, the same API centric approach Kubernetes pioneered for managing infrastructure and policies, and self service infrastructure capabilities.

As our Staff Technical Writer, you will be an integral part of Upbound's Product organization's efforts to build a world class end to end experience for all aspects of Upbound's products. In this role you will deliver well written and easy to understand product documentation, along with supporting content for users and customers across our entire suite of products.   

Success in this role will be embracing your role as a "first user" of new features and products. You'll collaborate with our Product and Engineering teams to improve user experience and quality. Based on your experiences with our products, you'll bring a unique and credible voice to exceptional technical documentation including tutorials, message standards, technical specs, quick reference guides, walkthroughs and more. 

In this role, you will

• Own significant components of Upbound’s technical documentation including docs.upbound.com, tutorials, and GitHub READMEs

• Write, edit, and maintain the instructional content to assist customers and prospective users with product education and adoption

• Setup minikube and install Crossplane and Upbound Cloud to document existing and new products and features

• Author Crossplane compositions and use them to build new tutorials and walkthroughs

• Work with Upbound’s product team as a "first user" to improve new features

• Create and edit documentation in markdown

• Use git to check-in and deploy documentation to production

You are a good fit if you have

• Experience writing and editing technical documentation for a developer-focused software product

• Can combine graphical explanations (diagrams, screenshots, etc) with written explanations to graft highly engaging and rich technical documentation

• The expertise to distill down and translate highly technical concepts into easy to understand documentation that's appropriate for a wide variety of audiences.

• Experience working with and in the cloud-native community

• Familiarity with cloud-native technologies and the personas who use them

• Ability to create content using Markdown

• Experience with git workflows and using GitHub

• Ability to make styling changes to static websites using CSS and HTML

• Ability to learn how Crossplane works and how to operate it proficiently, but they won’t need to learn how to create Providers/Configurations from scratch

It's a plus if you have

• Demonstrated working knowledge of Crossplane

• Experience using graphic design software creating diagrams and simple illustrations which enhance your content

While building amazing technology is important, Upbound has an intense commitment to building a great culture. With company values like Be Accountable, Demonstrate Craftsmanship, Champion the Customer, Collaborate Decisively, Care For Our Communities, Act as an Owner and Engage Vulnerability; you'll find yourself in a place where learning, growth, impact, and fun finally intersect. Similar to the open source community we serve, we look to each other to constantly iterate and improve on what we're building and you will be a key contributor in this effort.

We encourage people of all backgrounds, gender identities, ethnicities, ages, or any other descriptors that make you uniquely you, to apply with enthusiasm and confidence.  Upbound is a place where you can be 100% comfortable being you.