Senior Product Manager, AI/ML

About Weave

Weave is a product-led company with tight product-market fit and a customer-focused culture. Our Product Team operates in a development model where each product manager leads their team through Think It, Build It, Ship It, and Tweak It. We value high autonomy and high alignment, driven by clear goals, OKRs, and close collaboration with engineering, support, product marketing, sales, and customer success.

Your Role

As a Senior Product Manager, you will spearhead the creation of a revolutionary, end user-facing AI assistant. You’ll own the product strategy from the ground up, building an intelligent conversational AI that delivers a consistent, secure, and compliant experience across every channel.

Your mission is to create a seamless journey where end users can get answers, schedule appointments, and manage their care with confidence. By embedding HIPAA, TCPA, and PCI compliance into the product’s core architecture, you’ll ensure trust and regulatory adherence while delivering world-class usability. This frees practice staff to focus on complex, high-value tasks.

This position is fully remote within the US and reports to the Director of Product.

What You Will Own

Product Strategy & Vision

• Define and champion the product vision, strategy, and roadmap for a unified conversational AI platform.

• Architect a single conversational intelligence layer that orchestrates user interactions across all channels, maintaining context and compliance.

• Own the end-to-end conversational design process, including prompt engineering and mapping multi-turn conversational flows.

• Develop frameworks for customer-specific conversational styles that ensure empathy, trust, and alignment with user needs.

• Establish and monitor metrics to measure product performance and customer impact (e.g., satisfaction, task completion, staff time saved).

• Conduct market analysis and user research to identify emerging trends in healthcare AI.

Customer Insights & Empathy

• Become the expert on customer workflows, conversational patterns, and language.

• Champion continuous discovery by analyzing transcripts, chat logs, and interviews.

• Translate feedback into a backlog of user stories, dialogue flows, and AI response requirements.

Execution & Cross-Functional Leadership

• Lead a product team of ML engineers, designers, and data analysts through the full lifecycle.

• Continuously test and refine AI behaviors using qualitative feedback and analytics.

• Partner with engineering, design, and legal to enforce ethical guardrails and escalation paths.

• Act as the bridge between technical teams and business stakeholders.

• Evangelize product vision to customers, partners, and internal teams.

• Collaborate with product marketing, sales, and customer success on go-to-market strategy.

What You Will Need

• 7+ years of product management experience, with full lifecycle ownership from ideation to launch.

• Experience delivering AI-powered products across channels (voice, SMS, email, in-app chat).

• Exceptional communication and stakeholder management skills.

• Strong analytical mindset with hands-on experience using data to drive decisions.

• Deep empathy and passion for solving complex end-user problems.

• Active listening skills, humility, and ability to remove ambiguity to drive progress.

What Will Make Us Love You

• 2–3 years of direct product management experience focused on AI/ML-powered products (Generative AI or conversational AI preferred).

• Hands-on familiarity with conversational AI development (prompt engineering, flow design, LLM evaluation, RAG workflows).

• Experience defining KPIs for conversational quality (intent accuracy, response relevance, containment rate).

• (Nice to have) Knowledge of healthcare data standards and regulatory requirements, including HIPAA.

Why Weave

At Weave, we use AI tools to improve efficiency and create a smoother candidate experience. We are committed to fostering an inclusive workplace where all individuals are valued and supported.

Weave is an equal opportunity employer. We welcome anyone eager to learn, problem-solve, and grow—regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally protected characteristics.

Important: All official correspondence will occur through Weave-branded email. We will never ask you to share bank account information, cash a check, or purchase software/equipment as part of the hiring process.