Business Operations Associate

🚀 Whatnot

Whatnot (YC W20) is a livestream shopping platform and marketplace backed by Andreessen Horowitz, Y Combinator, and CapitalG. We’re one of YC’s top companies and one of the fastest-growing marketplaces ever. We’re laser-focused on creating an exceptional software company, team, and place to work. You can read our principles here.

Our mission: enable anyone to turn their passion into a business and bring people together through commerce. We’re building the future of e-commerce; an interactive community where creators can make a living off their passion.

Did we mention we’re high growth? In January 2021, Whatnot had 10 ambitious employees. Today, the Whatnot team is 120+ employees and will exceed 300 by year-end. We’re hiring forward-thinking problem solvers across all functional areas. We recruit thoughtfully, can adapt quickly, and are scaling fully remotely.

📈 Opportunity Size

The ecommerce experience has been static for 20+ years and is one of the largest opportunities for disruption in the startup space today. Livestream shopping is a $170B GMV market in China and has grown 100% YoY. Retail is a $5T market opportunity!

⚙️About the Business Operations team

The Business Operations Team is the internal swat team for Whatnot. We are deployed for various projects across the organization - we’ve been interim heads of functions, delivered recommendations on what verticals we should move into next, restructured teams, advised on forward-looking strategy, built forecasts, and stood up plenty of new processes.

About the Role

The Business Operations Associate plays a significant role in building the functions to unlock growth and help the Company scale. Working directly with Whatnot's leadership team, this role will work cross-functionally to lead large, critical initiatives and solve complicated, unstructured problems.

This role is a terrific introduction to Whatnot, and allows impactful individuals to learn about the business while contributing to a variety of high-impact, critical initiatives. After a year in position, candidates may matriculate elsewhere into Whatnot roles across the Company.

💻 The Role

• Lead cross-functional projects to scale functions and capabilities

• Proactively identify inhibitors to growth

• Define and measure critical important metrics

• Drive efficiency and transparency in processes

• Ensure roles and personnel are aligned to objectives

👋 You

Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.

• 3 - 4 years experience in consulting, investment banking/private equity or a fast-growing startup

• Hungry for new opportunities and challenges 

• Curious to learn about different parts of the business and how to pull certain levers to grow faster

• Fast-moving, requires little oversight to deliver

• Proven leadership and relationship-building skills

• Demonstrated ability to solve problems using data and process improvement

• Able to move remarkably fast with little structure, guidance

🙏 Nice to Have

• Experience working on a marketplace or a two-sided platform.

• Experience or passion for buying and selling in online marketplaces communities

• SQL & Dashboard experience

🎁 Benefits

• Competitive base salary and stock options

• Unlimited Vacation Policy and No Meeting Holidays

• Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term Disability

  • Whatnot covers 99% of employee premium costs, and 75% of dependent care premiums for Medical

  • Dental and Vision sponsored 100% by Whatnot for employees and dependents

• Work From Home Support

  • Laptop provided by Whatnot and home office setup allowance

  • $450 work-from-anywhere quarterly allowance for cell phone, internet, or co-working space

• Up to $500 monthly to spend within Whatnot App

• Care benefits

  • $1,350 quarterly allowance on food

  • $1,500 quarterly allowance for wellness

  • Paid Parental Leave

  • $20,000 for family planning, such as adoption or fertility expenses

💛 EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.