Enterprise Customer Success Manager (PST)

At WorkRamp, we believe that the best companies grow through learning. That’s why hundreds of market leaders such as Unity, Lattice, and Reddit choose the Learning Cloud to power employee and customer learning. Boost employee performance, grow revenue, and scale customer success with WorkRamp.

🙌 Why WorkRamp?

-Ranked #1 2023 Fortune Best Workplaces in Bay Area™ List

-Ranked #5 on 2023 Fortune Best Workplaces™ for Millennials List

-Named Among Best Workplaces in Software by Inc. Magazine for 2022

-G2’s 2023 Best Software Awards: Top 50 Best Products for Mid-Market

-G2’s 2023 Best Software Awards: Top 100 Highest Satisfaction Products

-Ranked #873 on this year’s Inc. Magazine 5000 list of the fastest-growing private companies in America.

-Made #9 on Fortune’s Best Workplaces for Women™ list 2022

-Mogul’s Top 100 Companies with Inclusive Benefits in 2022

-Great Place to Work® Certified August 2022-August 2023

-Named a 2022 & 2023 Y Combinator Top Company

-#1 Top-Rated LMS by The Motley Fool

-JMP Securities Hot 100 Startups: The best privately held software companies 2022

-Otta’s ROCKET LIST 2022: 100 of the fastest-growing companies to accelerate your career

-#1 on Inc's 2021 Best Workplaces List for Startups

-Fortune's Best Places to Work in the Bay Area 2021

-Top 100 fastest-growing SaaS companies of 2020 by SaaS Mag

🚀 What’s the opportunity?

Enterprise Customer Success Managers at WorkRamp manage our largest and most complex customer accounts, building deep relationships with key stakeholders to drive adoption, expansion, and renewal. This role requires strong executive presence, communication skills, and a deep understanding of the customer's business and industry. From customer production adoption to Executive Business Reviews to owning customer renewals, you will manage our most important and highest-value relationships and will be the customer’s voice within our company. If you love building customer relationships, strategic problem-solving, and are passionate about working in a startup environment, this is the role for you.  

🔧 What will I be doing?

- Own customer relationships post-sales for our Enterprise Customer Segment, working with stakeholders from CxOs to individual contributors.

- Be a strategic advisor to customers, helping them achieve their business outcomes.

- Comfortable working with customers through renewal negotiations, upsell qualification & escalation, and account management needs

- Channel feedback directly to the product team to help shape the product roadmap

- Project managing internal, cross-functional customer projects with your WorkRamp teammates

 - Become an expert in learning and training methodologies and best practices

- Have the opportunity to experience a fast-paced startup environment

- PST time zone is strongly preferred

🙌 What skills do I need?

- 5+ years of experience as an Enterprise Customer Success Manager and/or Account Manager, managing accounts from $100k-$500k ARR.

- Vast experience owning full-cycle renewals from first presentations to negotiating payment terms

- Possess executive presence to effectively influence and communicate with key decision-makers within our Enterprise customer tier 

- Experience identifying and qualifying customer growth opportunities and risk

- Lead QBRs, EBRs & project manage WorkRamp-centric customer initiatives

- Experience in SaaS, strong preference for early to mid-stage startups

- Comfortable working with CxOs and managing a sales process

- Strong coaching skills, technical aptitude, territory management skills, and attention to detail

- Passion for the startup experience

🏆 Perks

-Fully Remote - Work from anywhere in the US

-Flexible Time Off & 13 company-wide holidays

-Equity

-Full healthcare coverage

-100% paid short-term & long-term disability insurance, plus life insurance

-Stipend for remote work setup & DeskPass account

-401K

-Mental Health and Wellness Resources including a free subscription to Spring Health & access to 2 Employee Assistance Programs (EAP)

- Employee Resource Groups

-Access to Well-Being Benefits including: One Medical, Gympass+, & Headspace

$120,000 - $150,000 a year

Compensation

WorkRamp is committed to fair, equitable, and transparent compensation. Final compensation will be determined by a variety of factors such as your relevant work experience, education, certifications, and skills. This role's on-target earnings (OTE) range is $120-150K. Total on-target earnings are made up of 75% base and 25% commission.

Employees at WorkRamp may be eligible for additional compensation, such as a bonus, commission, and stock grants. Employees may also be eligible for a wide range of other benefits, including medical, retirement, financial, wellness, time off, employee perks, and others. The full comp package designated for this role can be discussed with your Recruiter during the interview process. 

Not sure if you should apply?

Find yourself checking some of these boxes but doubting whether you should apply? At WorkRamp, we are committed to creating the most talented, diverse workforce, supporting a growth mindset for our team members through all stages of their careers. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply. If you meet some of the requirements and you share our values, we’d love to hear from you! As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.