Director of Student Success & Delivery

About Alyssa Nobriga International

Alyssa Nobriga International (ANI) is a globally recognized coaching education and personal transformation company founded by Alyssa Nobriga. 

At the heart of ANI is the Institute for Coaching Mastery (ICM) — an internationally recognized and accredited 1 year coach certification program designed to develop exceptionally qualified, deeply embodied coaches who lead with both emotional intelligence and practical mastery. ICM combines psychology, coaching methodology, nervous system work, leadership development, and transformational communication into a powerful learning experience that has attracted thousands of students from around the world.

Own the entire Student Success function—from enrollment to graduation and beyond. Build the systems, team, AI, automation and operational excellence that create world-class student outcomes while enabling the business to scale.

What You Own

1. Student Success & Experience

   • Own the entire student journey from enrollment through certification, graduation and alumni. 

   • Ensure every touchpoint delivers a premium, transformational experience while improving student engagement, completion, certification, retention and satisfaction.

2. Team Leadership

   • Lead and develop the Student Success department, including mentor coaches, coordinators and support staff. 

   • Build a culture of ownership, accountability and continuous improvement through hiring, coaching, delegation, performance management and succession planning.

3. Operations, Systems & Process Design

   • Design, document and continuously improve the operational systems behind Student Success. 

   • Own onboarding, scheduling, certification, QA, communications, escalations, reporting, SOPs and every core workflow required to deliver the program at scale.

4. AI, Automation & Innovation

   • Continuously identify opportunities to leverage AI, automation and technology to improve student experience, eliminate manual work, increase team capacity and modernize the department. 

   • Challenge existing processes and proactively drive innovation rather than waiting for direction.

5. Performance, Data & Continuous Improvement

   • Own the department's operating metrics and use data to drive decisions. 

   • Build dashboards, identify trends, solve root causes and implement improvements that measurably increase student success and operational performance.

6. Cross-Functional Leadership

   • Partner closely with the Executive Director of Operations, Marketing and Sales teams to ensure a seamless student experience and continuously improve how the company delivers transformation at scale.

Your Mission

• Build a world-class Student Success department

• Continuously improve systems and processes

• Use AI and automation to eliminate manual work

• Build a proactive, high-performing team that delivers exceptional student outcomes

Our Standard

We are not looking for an operator who waits for instructions. This role is for an experienced builder of world class student experience.

We are looking for a leader who identifies opportunities, builds solutions and executes them.

If you need someone else to tell you what should be improved in the program, this role is not the right fit.

We value ownership over activity, innovation over maintenance, and measurable outcomes over good intentions.

What Success Looks Like In This Role

This role owns the Student Success department from A to Z.

You are inheriting a department to redesign, modernize and scale. We expect you to think and operate like the CEO of Student Success.

Your success will be measured by the following outcomes.

1. You Drive Change

You are expected to identify opportunities before leadership does.

You don't wait for permission to improve the business.

You regularly bring ideas, challenge existing processes, experiment with new approaches and execute improvements.

Minimum expectation:

• 3-5 meaningful operational improvements implemented every month.

• Quarterly roadmap of initiatives that you propose—not initiatives assigned to you.

2. You Build an AI-First Department

We believe AI should fundamentally change how our business operates.

One of your primary responsibilities is identifying where AI, automation and technology can dramatically improve our student experience and internal operations.

Success means:

• Manual work continuously decreases

• Repetitive tasks are automated

• Team productivity increases

• Reporting becomes largely automated

• AI becomes part of everyday operations rather than an experiment

We are looking for someone who naturally asks: "Why are humans still doing this?"

3. You Build Systems That Scale

We want exceptional systems.

Success means:

• SOPs are documented and continuously improved

• Every recurring process has an owner

• Knowledge is captured—not trapped inside people's heads

• New team members can ramp quickly

• The department scales without creating chaos

4. You Build a High-Performing Team

Your goal is not to become indispensable. Your goal is to build a department that performs exceptionally without depending on one person.

You will be expected to:

• Set high standards

• Coach underperformance quickly

• Delegate effectively

• Hold people accountable

• Build high performers up

• Hire exceptional talent

• Make difficult decisions when necessary

5. You Improve Student Outcomes

You own the quality of the student experience.

Your department will be measured by improvements in:

• Student Satisfaction (NPS)

• Completion Rate

• Graduation Rate

• Certification Rate

• Student Engagement

• Response Times

• Resolution Times

• Refund Rate

• Retention

• Renewal Rate

Every decision should improve one or more of these metrics.

6. You Operate Using Data

Opinions don't drive decisions. Data does.

You are expected to build dashboards, monitor leading indicators and make decisions using evidence.

Every leadership meeting should answer three questions:

• What changed?

• Why did it change?

• What are we doing about it?

7. You Eliminate Founder Dependency

One of the biggest measures of success in this role is reducing the operational load on the founder.

By continuously improving systems, developing your team, solving problems proactively and driving innovation, you create an organization that becomes increasingly independent, scalable and resilient.

This Role Is Not About Keeping Things Running.

It is about making them dramatically better.

If, after 3 months, the department looks largely the same as it does today, this role has not been successful.

If, after 6 months, leadership can clearly see:

• better systems,

• stronger people,

• more AI implementation + automation,

• faster execution,

• happier students,

• higher retention,

• better reporting,

• less manual work,

• and a department that continuously improves itself,

then you have succeeded.

That is the standard.

Alyssa Nobriga asks respectfully to only apply through the application form and not email/apply to them directly. Recruiters and Agencies please do not contact Alyssa Nobriga directly.