Agency Operations Manager

Agency Operations Manager

You become the person the agency runs through — not a project-management seat. This is a hands-in-the-work seat, every day. You are not supervising a team of doers from above. You are the person clearing the path, so finished work actually ships.

Location: Remote — Latin America (US Central Time overlap)

Type: Full-time

Pay: $2,400 – $3,200/month USD to start, paid in USD

Company: 6-person US digital-marketing agency

Reports to: Founder / CEO, directly

Why This Role Exists

Right now, too much of this business runs through one person: the founder. Work piles up at his desk waiting for a decision, an approval, or someone to route it to the right contractor or team member. We already proved the projects can get managed, and the founder still isn’t free, which tells us something important. The bottleneck was never project management. The bottleneck is operational judgment, and right now it lives in one head.

Your entire job is to own the space between “done” and “shipped.” You become the place work flows through instead of the place it waits. When this role is working, the founder stops being the answer to every “can you check this?” and gets to go back to building the business.

What You Actually Do

This is not a "point and manage" role. Every week, work is stalled, half-finished, or quietly failing somewhere across our clients and contractors, and clearing it is the job. You make the decision that unblocks the next step, and when the fastest way to move something is to get in yourself, you get in. You know the difference between doing the work to restore momentum and permanently becoming the bottleneck. The first is the job. The second is the failure.

•     Take incoming work, route it to the right person, and own the handoff until it is finished. Not fire-and-forget.

•     Make the call that unblocks the next step today, instead of scheduling a meeting to discuss it.

•     Run and extend our SOP library (roughly 85 documented processes). When a decision keeps coming back to you, capture it once so it never comes back again.

•     Manage team and contractor capacity, what ships, and ad spend. You become the primary operational reviewer of our work, escalating only the strategic or client-sensitive calls.

You produce flow, not output. The moment you become the person personally doing the task every week instead of the person making it move, the role has failed.

What that looks like in practice:

•     A team member or contractor goes quiet with a deliverable half-done. You don’t send a reminder and wait. You get a second team member or contractor on it, and the work ships.

•     A funnel is 95 percent built. You log in, check it against our standards, find the two things that are off, send them back, and have it live before the day ends.

•     An automation is failing. You reproduce the problem, loop in the right team member or contractor, confirm the fix, document it, and close the task to prevent it from resurfacing.

Notice the pattern: you didn’t personally build any of it, but you also didn’t just manage someone else building it. You entered the work, restored momentum, and then made sure that particular fire couldn’t start again.

How We Operate

Keep it moving.  Momentum is the job. If the fastest way to keep work moving is making a decision, make it. If it is calling a contractor, call them. If it is a two-minute Loom to clarify expectations, record it. Your job is to make sure work never stops because everyone is waiting on someone else.

Extreme ownership.  Mistakes are fine here. Failing to own them is not. We use “I,” not “they.” This is the one thing we will not flex on.

Treat the client’s money like it’s your own.  This seat controls team and contractor hours, what ships, and ad spend. That makes it real, not a slogan.

We don’t micromanage.  If you need permission for every decision, you will not enjoy this role. We hire people we can hand consequences to and then get out of their way.

Who This Is For

You are a doer whose instinct is to act, but whose goal is to build a system that needs less acting over time. You read a queue of stalled work and think, “Give me two hours, and I’ll have this moving,” not “let’s review this in tomorrow’s stand-up.” You have run internal operations for a team before, on US business hours, in confident English.

This is NOT for you if: you need a written process to exist before you will act; you reach for a meeting instead of a decision; you want client-facing or strategy work and see execution as beneath you; or you are casual with money that isn’t yours.

What Success Looks Like

By your third month, work no longer waits on the founder to route or approve it. Nothing falls through the cracks between our client manager and the production team. The founder can step away for a week, and the operation keeps running. The real signal: the operation needs you less over time, because you keep tightening the flow itself instead of just working harder inside it.

Compensation

$2,400 to $3,200 per month USD to start, paid in USD. Pay is tied to demonstrated ownership, not a calendar, and it grows as you take on more of the operation. Strong operators have real room to move up from here over time.

How to Apply

Apply here: https://www.tulsaim.net/apply-step-2

It's a short application with a few questions, not a quick click-to-apply. That's on purpose. We read for ownership, not polish.

Know someone who should see this? This role is unusual enough that the right operator usually hears about it from a person, not a board. Please pass it along.