Service Support and Recruitment Agent

About Us

Anita’s Housekeeping Referral Agency connects qualified independent service providers with clients seeking help with home cleaning services.

About the Role

To qualify for the role, candidate must sound and write like an American. This role has 2 key areas of focus: 1) Recruitment and 2) Service Support.

Recruitment: manage job ads, qualify eligible candidates, increase conversion rate, and maintain relationships throughout a provider’s entire lifecycle.

Service Support: deliver excellent matching and support service to clients seeking service or to providers seeking jobs.

There is ongoing training and support, and documented institutional knowledge and experience to set you up for success.

If you are looking for a role where calls are straightforward, difficult cases are escalated to someone else, or you are mostly answering requests instead of reaching out, please do not apply.

Dynamic House Cleaning, Sister Company of Anita’s

Part of the role includes supporting Dynamic House Cleaning, a sister company of Anita’s. Key responsibilities there will be the same, but the tools and processes for scheduling jobs will be different. The learning curve here is mentally switching from one way of scheduling services to another way between these two companies.

Responsibilities (same for Anita’s and Dynamic)

• Lead the search and screening of service professionals throughout their entire journey from creating attraction funnels to eventual registration or disqualification

• Drive all service bookings to completion with a sense of urgency, a great deal of care, and lots of attention to detail

• Proactively follow up on and document all communication with clients and service professionals via e-mail, text, phone, and social media platforms to ensure timely resolution and seamless hand-off with other agents as needed

Skills Requirements

• Native fluency in English is a must

• Proficiency in Spanish is a must

• Associate or bachelor’s degree, or higher

• Extremely strong communication skills, verbal and written

• Extremely fast with typing while on the phone

• Extremely detail-oriented in all aspects of work (grammatical errors and typos are not okay)

• Willingness to receive and implement feedback

• Thrives in a fast-paced, demanding, and always-changing environment

Schedule

• Initially, time commitment is 4 to 6 hours a day, five days a week

• Eventually, time commitment is 6 to 8 hours a day, five days a week

• Start time is 8 AM Pacific time (this may change depending on business need)

Benefits

• Be a part of an entrepreneurial team to help shape the future of the company

• Be a part of a fast-growing local service business

• Base pay adjusts based on merit on an annual basis

• Bonus is performance-based and distributed monthly and annually

• Work from anywhere (100% remote), but place of work must be quiet