Customer Success Specialist

🚀Why YOU Should Apply

Are you looking for an exciting opportunity to be the part of a small but fast-growing software startup? We're expanding rapidly and have big plans to accelerate our growth even more. You'll have the chance to make real changes and see the impact of your work immediately. You'll learn what it takes to build a software product that truly makes a difference for the small businesses we serve, and that people love to use every day.

See what customers are saying:  arworkflow.com

👥 The Role  

As our Customer Success Specialist, you'll be the go-to person for prospective and existing customers, showing them the many benefits of using AR Workflow. Your goal is to deliver an outstanding customer experience and ensure customer retention.

This is a dynamic role that requires excellent communication and people skills, attention to detail, quick thinking, and the ability to adapt to constant change.

📅 Responsibilities and Day-to-Day

In our small startup, we often wear multiple hats. If you prefer a predictable routine, this role might not be for you. While you won't need to know how to code, you will need to be technically minded enough to explain complex software features in a simple, compelling way to those less tech-savvy. 

Your daily tasks will fall into four main categories:

💻 Onboarding Meetings with Prospects or Clients over Zoom

• Convert inbound leads into paying customers.

• Engage with prospects who have signed up for a free trial, showing them how to succeed with our software.

• Understand their pain points and recommend the best features to address those issues.

• Provide best practices and guidance for future use.

🤝 Ongoing Relationship Management and Customer Success

• Build and maintain relationships with paid subscribers.

• Reach out strategically to increase engagement and reduce churn.

• Communicate the value of underutilized software features.

• Gather feedback to help prioritize new features and capabilities in our product roadmap.

• Triage and troubleshoot at-risk accounts, managing escalations as needed.

📞 Customer Support

• Answer customer questions and address issues via intercom, email, phone, and zoom.

• Provide exceptional support to ensure high levels of customer satisfaction.

• Troubleshoot product issues and bugs, creating and managing Jira tickets from start to finish.

🔧 Side Projects

• Improve the effectiveness and efficiency of our customer success efforts.

• Tasks You'll Be Working On:

• Design new onboarding workflows.

• Create user guides and documentation.

• Enhance email campaigns to boost engagement and conversion.

• Develop content for training.

• Host webinars showcasing platform features and benefits.

• Additional Side Projects as They Arise

👀 What We're Looking For

We're looking for someone who can take ownership of their assigned prospects and customers. If this appeals to you, you might be a perfect fit.

• Proven experience in customer support, customer success, or account management for a software company.

• Friendly and empathetic communication style, able to relate well to various people.

• Tech-savvy and quick to learn new software products.

• Passion for efficiency and making processes smoother.

• Ability to articulate how technology can improve lives and businesses.

• Love for learning and finding better, faster ways to get things done.

• Excellent written and verbal communication skills.

• Reliable and fast internet connection.

If you're excited about this opportunity and meet the requirements, we'd love to hear from you!