Insights Data Analyst

At ASAPP, we are focused on building AI solutions that address complex customer service challenges. Our technology is designed to automate and optimize large-scale customer interactions, helping businesses improve efficiency, reduce costs, and maintain high customer satisfaction. We are looking for individuals passionate about AI and technology, who want to contribute to solving real-world problems in customer service operations. You will join a team combining advanced AI with deep industry expertise to create tools that enhance contact center capacity and improve the customer experience. We aim to empower businesses with secure, scalable solutions that meet their specific needs, while fostering a culture of innovation and continuous improvement.

We are looking for an Insights Data Analyst to join our Sales and Customer Success teams who support ASAPP’s goal to reduce the need for excessive labor while ensuring excellent first contact resolution and maintaining high customer satisfaction, all while offering the most cost-effective solution for long-term operation.

Working closely with our Customer Success Managers, Strategists and Account Directors, the Analyst will provide data-driven solutions that will empower our existing customers to maximize the value they receive from ASAPP and help prospective customers see the potential value they will receive from ASAPP. The primary responsibilities of the role will include conducting ad hoc data analyses, providing recommendations and crafting narratives around performance and opportunities.

The ideal candidate is a self-starter who has strong technical skills and the drive to own the end-to-end completion of various data-related projects (including writing queries, designing dashboards and building slide decks).

The role is right for you if you

• Have strong analytical and technical skills

• Love to solve challenging problems using data

• Are adept at transforming ambiguous directives into impactful outcomes

• Are a self-starter with the drive to deliver high quality work

• Can operate in a fast paced environment without sacrificing quality

• Can operate in a fast paced environment without sacrificing quality

What you’ll do

• Serve as a strategic partner to Customer Success, Product and Sales teams, helping them achieve business objectives through insights

• Conduct analyses on large datasets to uncover optimization opportunities and drive value for large enterprises

• Design slide decks and dashboards to help convey data insights to non-technical audiences

• Write custom SQL queries to fulfill data requests for both internal and external stakeholders 

• Help shape the roadmap for generative AI solutions for the contact center

• Occasionally assist in customer facing presentations

What you’ll need

• Bachelor’s degree in Computer Science, Statistics, Business, Data Science, Mathematics, or related field; or equivalent work experience2-4 years of experience manipulating and uncovering insights from large data sets 

• Advanced SQL skills, including the ability to write new queries and interpret existing queries

• Experience with data visualization tools (e.g. Sisense, RStudio, Tableau, etc.) and an ability to create simple yet impactful data visualizations from complex data sets

• Ability to produce end-to-end slide decks to be presented to non-technical audiences

• Familiarity with database systems and data warehousing concepts

What we’d like to see

• Experience working with Python and using large language models for analytics purposes

• Previous experience working at an AI or technology startup

• Experience working with Google Docs Editor Suite (Google Docs, Slides, Sheets)

• Customer-facing experience is a plus but not required for this role

ASAPP is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us to obtain assistance. #LI-VR1 #LI-Remote