Back Office Analyst

At AstroPay, we believe in empowering people to reach their full potential and to be part of an innovative and forward-thinking company. Our goal is to provide a cutting-edge online payment solution that goes beyond just a traditional wallet. We are dedicated to creating a dynamic and challenging work environment that fosters creativity, innovation, and a strong sense of community among our team.

Our multinational and multicultural team is made up of talented and motivated individuals who are passionate about delivering the best possible experience to our customers and users. We value teamwork, collaboration, and a can-do attitude, and we’re always looking for new talent to join our growing company.

If you’re looking for an exciting opportunity to work with a dynamic and innovative company, AstroPay is the perfect place for you. With our entrepreneurial spirit and drive to succeed, we offer an environment where you can grow both personally and professionally. Join us today and be part of our mission to revolutionize the online payment industry.

Primary Responsibilities & Expectations:

• Give quick support to the merchant, solve the issue, and escalate to the correct department

• Make the withdrawals analysis, send the payment proof correctly, and also identify possible system errors 

• Make the approvals of pending payments that still need to be settled by the system.

• Analyze the not found payment escalating them to the processor. 

• Make the payments conciliation of the active PSPs, identifying and approving the received ones.

• Proceed with the payment refunds as needed.
  

Core Competencies and Skills:

• Good knowledge of the product, ability to handle more complex problem-solving, enhanced merchants' service skills, familiarity with internal company processes

• Knowledge of Excel and Google Sheets to check payment statements and reconciliation

• Have proactivity, agile, and excellent communication with merchants

Benefits:

• Flexible hours: We are results-oriented.

• Professional growth: Take off your professional career. Explore your passions.

• Fully remote: Work from anywhere.

• AstroTeam: Get in touch with your team and have fun.

• AstroPay House: Meet and connect with AstroPayers in all the world.

• Training: Keep on building your knowledge with EDX platform.