Digital Success Specialist (Remote)

Who We Are

Having surpassed $200M ARR and continuing to grow rapidly, AuditBoard is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is top-rated on and Gartner Peer Insights.

At AuditBoard we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the fifth year in a row as ranked by Deloitte!

Why This Role is Exciting

AuditBoard is seeking a Digital Success Specialist to support a broad range of customer outreach efforts to drive enablement and foster engagement.  This role is integral in helping us scale our engagement with our customers throughout their post-sales journey.   It requires close collaboration with members of the Digital Experience team, other teams in Customer Advisory Services, as well as other departments.  

Key Responsibilities

• Identify, support, and implement customer outreach programs via multiple digital channels (such as: email, in-app, customer/community hub)

• Work closely with cross-functional teams to meet internal business objectives in alignment with customer needs throughout their post-sales journey

• Personalize outreach programs with relevant segmentation based on customer attributes and usage patterns.  Develop best practices for personalized outreach based on results.

• Analyze outreach performance and customer segments to provide insights.  Leverage results and data to refine our communication approach to better serve our customers.

• Maintain relevant outreach documentation and collaborate with other customer-facing teams to ensure alignment and cohesion in our approach to customer communications.

Attributes for a Successful Candidate

• Bachelor’s degree in Marketing, Business, or a related field

• Minimum of 2 years of experience in a Customer Success, Customer Onboarding, Customer Experience or Customer Marketing, at a SaaS company

• Proven experience in customer communications and customer engagement

• Proficiency in reporting, strong analytical skills, and the ability to summarize results and insights

• Detail oriented with strong organizational and project management skills

• Self-starter attitude, ability to work in a fast-paced environment and manage multiple priorities simultaneously

• Excellent collaborator with strong written and verbal communication skills

• Experience with customer success platforms and digital outreach  tools such as Marketo, Gainsight, Pendo, Chameleon, or similar is preferred

Perks*

• Launch a career at one of the fastest-growing SaaS companies in North America!

• Live your best life (LYBL)! $200/mo for anything that enhances your life

• Remote and hybrid work options, plus lunch in the Cerritos office

• Comprehensive employee health coverage (all locations)

• 401K with match (US) or pension with match (UK)

• Competitive compensation & bonus program

• Flexible Vacation (US exempt & CA) or 25 days (UK)

• Time off for your birthday & volunteering

• Employee resource groups

• Opportunities for team and company-wide get-togethers!

*perks may vary based on eligibility/location

Please note that background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including: employee data, customer data, company financials, and proprietary product information.

#LI-Remote