Customer Success Manager

Customer Success Manager – BuyerBridge AI

We're looking for someone to help manage our growing community and make sure every student and customer gets the support they need.

Who we are: We run three main things — BuyerBridge AI (our software), Time To Scale (our course program), and a free Skool community with 14,200+ members. Things move fast and we need someone to help keep it all running smoothly.

What you'll be doing:

• Monitoring and responding to DMs across Carson's and Jackson's accounts, plus your own inbox

• Answering questions that come into the free Skool community

• Handling BuyerBridge AI support questions

• Making sure people have everything they need to get started and stay on track

• Escalating anything bigger to Carson or Jackson when needed - NEED YOU TO TAKE CARE OF 99% OF THIS YOURSELF would be ideal.

What we're looking for:

• Great communicator — clear, friendly, and fast

• Organized and can manage multiple inboxes without dropping the ball

• Self-sufficient — you don't need to be micromanaged

• Bonus if you have experience with online communities or course platforms

This is a remote role. If you're someone who genuinely likes helping people and can hit the ground running, we look forward to hearing from you.