Customer Service Representative (Arabic & English)

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.

Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.

If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Support is via a ticketing system and live chat that includes, but not limited to: customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.

Support will be in Arabic & English, applicants need to speak both languages. However, this role will also cater for cross-support across other language lines. 

Responsibilities

• Handle high volume live chat and other online tools

• Provide accurate, valid and comprehensive information

• Follow communication procedures, guidelines, and policies

• Support other business units with customer liaison, accurately document customer requests

• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution

• Go the extra mile to engage customers

Requirements

• Minimum 1 year experience in customer service, preferably in finance or E-commerce industry

• College degree or above

• Native-level fluency in Arabic, and advanced English is mandatory to support our users in this role

• Previous experience with cross-functional support will be advantageous

• High level of honesty and integrity; Proactive and meticulous; Have a sense of responsibility and spirit of as a team

• Ability to work under pressure, strong communication skills and aim to exceed beyond expectations

• Passionate for the customer service industry and can accept to work under different work shifts

• Positive about the crypto industry

Working at Binance

• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities

• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless

• Tackle fast-paced, challenging and unique projects

• Work in a truly global organization, with international teams and a flat organizational structure

• Competitive salary and benefits

• Balance life and work with flexible working hours and casual work attire

Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth.

Apply today to be a part of the Web3 revolution!

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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