Customer Support Agent

There’s always a lot of promises in job-ads, and boy do they all sound great. But then again, free fruit in the office and a foosball table loses its charm after a while. Well, we’re going to be honest with you from the start. Even for a seasoned veteran, you’re going to have a learning-curve at BitStarz. It’s not going to be easy, but nothing worth pursuing is. Our support team has been handpicked for the past 9 years, and we believe in quality over quantity. We look for people who take pride in their work, who want to grow, who want to learn. People who view support as a place where they can make a difference, because truth be told, support is such a place. As hard as it may sound, BitStarz is rewarding. You’ll work remotely full time forever, get a great salary, health insurance, travel allowance, annual teambuildings, and you work with humble, talented and hardworking people like yourself. If this sounds like the place you want to be, we’d love to hear from you.

Your challenges will include

• Provide exceptional customer support through live chat, email, and phone.

• Process customer payments and handle inquiries related to deposits and withdrawals.

• Perform KYC checks to verify customer identity and ensure compliance with regulatory requirements.

• Monitor and implement anti-fraud measures to protect both the company and its customers.

• Assist customers with game-related inquiries, helping them understand the rules, strategies, and features of various online casino games.

• Provide recommendations and suggestions based on customers’ preferences and interests to enhance their gaming experience.

• Stay up-to-date with the latest game releases, updates, and promotions to effectively inform and guide customers.

• Collaborate with team members to share knowledge, address challenges, and contribute to a positive work environment.

Requirements

• A minimum of 2 years of experience in online casino customer support.

• Excellent communication and interpersonal skills, with the ability to handle multiple live chats simultaneously and respond to customer inquiries professionally.

• Strong problem-solving skills to address customer concerns, identify issues, and provide appropriate solutions.

• Familiarity with online payment processing, including deposit and withdrawal transactions, and the ability to handle customer inquiries related to payments.

• Knowledge of KYC (Know Your Customer) procedures and the ability to verify customer identity and documentation as needed to comply with regulatory requirements.

• Understanding of anti-fraud measures and the ability to identify and report suspicious activities or behavior, while maintaining the highest level of customer confidentiality.

• Comprehensive knowledge of online casino games, including rules, strategies, and terminology for popular games such as slots, poker, blackjack, roulette, and others. The ability to assist customers with gameplay-related questions and provide guidance on available games and features.

• Adaptability to work in a fast-paced, dynamic environment and quickly learn new systems, processes, and industry-specific terminology.

• Ability to work remotely and have a stable internet connection, with the flexibility to accommodate different time zones and availability during weekends and holidays as needed.

• Team player with a positive attitude, willingness to collaborate with colleagues, and a strong commitment to continuous learning and professional growth.

• Fluency in English, both written and spoken, is required. Proficiency in additional languages will be considered a strong asset.

We offer

• Fully remote, hybrid or office work environment, according to candidate wishes.

• Incentive payment, according to dedication and achieved results.

• Annual luxury team building events at exclusive 5-star resorts abroad.

• €5,000 travel allowance per annum to meet colleagues across the globe.

• International health insurance.

• International working environment with top industry professionals.

• A fast-paced start-up culture, with lean organisation structure where people matter.

• Long term cooperation, personal and professional development.