Senior Director of People Operations

Blend is a diverse team of problem solvers who believe that the world’s financial resources should be more accessible. Our cloud banking platform is used by Wells Fargo, U.S. Bank, and over 330 other financial services firms to acquire more customers, increase productivity, and deliver end-to-end digital experiences. Our software enables our customers to process an average of more than $5 billion in loans per day, making it possible for consumers to reach their financial goals faster and lead better lives. Come do work that matters.

Blend is seeking a Senior Director of People Operations. This leader will play a pivotal role in driving our HR strategy and building a high-performing work culture. You will partner with leadership across the company to design and implement HR programs that support Blend’s business objectives. This role is ideal for a hands-on, strategic leader with a passion for problem solving and improving HR processes in support of these programs.

The ideal candidate would be comfortable working in a fast-paced and dynamic environment, preferably coming from a SaaS company.

How you’ll contribute:

• HR Strategy & Leadership: Develop and lead the execution of strategic HR initiatives, including workforce planning, talent development, and organizational design to support Blend’s business goals.

• Total Rewards: Lead the design and administration of competitive compensation and benefits programs that attract and retain top talent. Regularly review compensation structures, ensuring they are competitive and aligned with industry benchmarks. Provide consultative advice as needed on all compensation issues and provide analytic support as needed. Support efforts to enhance the effectiveness and accuracy of equity administration, including optimizing existing automation (i.e., HiBob, Charles Schwab), and manual processes. Ensure compliance with legal requirements and manage benefits strategy.

• Performance Management: Design and implement performance management frameworks, including regular performance reviews, goal setting, and coaching. Empower managers to own and drive team performance and accountability. Provide guidance on corrective actions and employee development.

• Employee Relations & Engagement: Build strong relationships with employees at all levels to foster trust and open communication. Address and resolve employee relations issues, ensuring a positive work environment and high employee morale. Partner with legal counsel on complex employee matters as needed. Develop strategies to create a more inclusive culture and establish metrics to track progress.

• HR Compliance: Ensure HR policies, practices, and procedures comply with local, state, and federal laws and regulations. Maintain thorough documentation and reporting processes related to HR activities.

• Hiring & Talent Strategy: Create competitive recruiting strategies that align with Blend’s needs. Drive headcount planning and develop a holistic approach to onboarding, retention, and career development. Do this with a focus on the organization development and design of each function.

• Automation: Connect our systems through automated workflows and optimize all existing processes for scale.

• Reporting: Develop and establish a reporting framework for both internal and compensation committee insights and actions tied to our people.

Who you are:

• Bachelor's Degree in related field from a four-year college or university.

• 10+ years of experience in People Operations or Human Resources, with at least 5 years in a leadership capacity at SaaS companies.

• Proven ability to leverage data-driven insights and analytics tools to inform decisions and communicate strategic recommendations to executive teams.

• A strong collaborator who thrives in a dynamic, high-growth environment and can work cross-functionally to ensure compensation programs are aligned with business objectives.

• Experience with HCM and stock administration platforms.

• Proven ability to develop, influence, and lead compensation strategies that align with company goals and contribute to broader talent and business initiatives, including within SaaS companies.

• Experience with compensation data analysis tools and platforms, as well as the ability to design dashboards and reports to provide clear insights to senior leaders.

• Motivated to deliver results quickly and accurately in a fast-paced environment.

• Ability to analyze, synthesize, and interpret complex data.

• Strong customer service disposition and sense of professionalism.

• Strong communication skills, both written and verbal, along with the ability to effectively present information to senior executive leadership and internal and external partners.

• Ability to take initiative and ownership with focus on continuous improvement.

• Strong Microsoft Office skills, including advanced Excel and data analysis to perform complex calculations and model financial impact of equity/executive compensation plans.

• To comply with local legislation, as well as to provide greater transparency to candidates, we share base pay ranges on all job postings regardless of desired hiring location.

For full time hires, the hiring base pay range for this position is between $200,000 and $350,000. Beyond base pay, Blend benefits and perks are described below.

Final base pay offer amounts will vary depending on multiple factors, including but not limited to function, level, geographic location, job related knowledge, skills, and experience. Base pay will be adjusted for part-time roles to reflect scheduled hours.

Benefits and Perks: 

• Meaningful equity

• 401(k) plan with employer matching contribution

• Comprehensive health benefits

• 16 weeks of paid parental leave

• Generous vacation policy 

• Work from home office set up stipend and internet stipend 

• Wellness benefits covering a variety of wellness activities, gym memberships, fitness classes and more