Service Coordinator

About Us

Established in 1980, Dynamic House Cleaning is the most trusted and reliable name in house cleaning in Santa Cruz County. We’re deeply committed to our community and excellence, honoring our founders’ legacy with professional service and strong local connections. Our team thrives on growth, change, and making a real difference in people's lives.

About the Role

This role is designed for someone who isn’t afraid to take charge, make informed and intelligent decisions, and solve tough problems in real-time. As a Service Coordinator, you’ll play a vital role in ensuring smooth operations by managing service schedules, responding to booking inquiries with urgency, handling complaints with grace, and providing essential support to our cleaners, helping them deliver exceptional service.

This isn’t a "clock in, clock out" job. If you thrive on connecting with people, thinking on your feet, and balancing complex challenges with the necessary routine tasks, this role offers the ideal mix.

With ongoing training, strong support, and direct access to the President and the rest of the team, you’ll always have what you need to succeed.

Anita’s Housekeeping Referral Agency, Sister Company of Dynamic

You’ll also work with our sister company, Anita’s Housekeeping Referral Agency. While the core responsibilities are similar, you’ll manage different tools and processes for scheduling and quoting jobs, keeping things varied and interesting.

Responsibilities

• Lead recruitment and screening efforts for cleaners

• Handle bookings with urgency, care, and extreme attention to detail

• Ensure seamless communication and hand-offs with clients and cleaners through email, phone, text, and social media

• Execute daily, routine tasks that support the operations of the businesses

• Collaborate with the President on strategic initiatives to help drive the company forward

Skills Requirements

• Fluency in English (you must sound like an American)

• Proficiency in Spanish

• Associate or bachelor’s degree, or higher

• Detail-obsessed—you notice everything, down to the smallest typo

• An exceptional communicator, both verbally and in writing

• Quick on the keyboard, even while on the phone

• Eager to learn, adapt, and grow in a fast-paced, ever-changing environment

Why Join Us?

• Be part of a tight-knit, entrepreneurial team shaping the future of a rapidly growing company

• Enjoy the flexibility of a fully remote role, allowing you to work from anywhere (as long as your workplace is super quiet for calls)

• Merit-based pay increases and performance bonuses (monthly and annually)

• Build a career with a company that values and invests in your professional growth

Schedule

• First two weeks: 4-6 hours a day, five days a week

• From week three: 6-8 hours a day, five days a week

• Operating hours are 8 AM to 6 PM Pacific Time. Your hours will fall within this window