Senior Business Analyst, AWS (Contract)

Bounteous x Accolite makes the future faster for the world's most ambitious brands. Our services span Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing. We are guided by Co-Innovation, our proven methodology of collaborative partnership.  

Bounteous x Accolite brings together 5000+ employees spanning North America, APAC, and EMEA, and partnerships with leading technology providers. Through advanced digital engineering, technology solutions, and data-driven digital experiences, we create exceptional and efficient business impact and help our clients win. 

We are seeking a Contract Senior Business Analyst with AWS experience to join our growing team. In this role, the Senior Business Analyst will develop data-driven insights and solutions for multiple business groups, delivering actionable, information-based solutions that align with strategic goals and enhance overall business insights.

Please note: this role requires previous experience as a Business Analyst, with AWS expertise. 

Role and Responsibilities

• Collaborate with clients and internal stakeholders to gather, analyze, and document business requirements, translating them into actionable technical work items. 

• Lead requirements-gathering workshops and develop detailed business process flows, user stories, and acceptance criteria for AWS-powered contact center solutions. 

• Partner with solution architects and technical teams to design and deliver solutions leveraging AWS services such as Connect, Pinpoint, and Lex. 

• Analyze and propose strategies for migrating existing contact center platforms to AWS, ensuring scalability, reliability, and cost-effectiveness. 

• Identify key performance metrics (KPIs) for contact center solutions and work with stakeholders to implement dashboards for monitoring and reporting. 

• Conduct impact assessments to determine business and technical implications of requirements or changes, ensuring alignment with project goals. 

• Stay current on AWS service advancements, particularly in customer engagement technologies, and propose innovative solutions to enhance client experiences. 

• Act as a bridge between technical teams and business stakeholders, ensuring clear communication and alignment throughout project lifecycles. 

• Support testing efforts by validating system functionality against business requirements and participating in User Acceptance Testing (UAT). 

• Create training materials, user guides, and other documentation to facilitate smooth client adoption of AWS solutions. 

Preferred Qualifications

• Proven experience as a Business Analyst, preferably in projects involving AWS cloud solutions, particularly Connect, Pinpoint, and Lex. 

• 5+ years of experience in business analysis with expertise in designing and implementing cloud-based solutions for customer engagement or contact centers. 

• Familiarity with AWS service architecture, including Lambda, S3, DynamoDB, and API Gateway, as they pertain to customer engagement solutions. 

• Strong understanding of customer journey mapping and experience designing workflows for contact center automation (e.g., IVR, chatbot integration). 

• Experience working on large-scale cloud migration projects with a focus on scalability, compliance, and security. 

• Excellent analytical and problem-solving skills, with the ability to synthesize complex information into actionable insights. 

• Strong communication and stakeholder management skills, with the ability to present technical information clearly to non-technical audiences. 

• Proficiency in tools like Jira, Confluence, and other project management and collaboration platforms. 

• Familiarity with testing tools or frameworks for validating AWS solutions. 

• Bachelor’s degree in Business Administration, Computer Science, or a related field; AWS certifications (e.g., AWS Certified Cloud Practitioner, AWS Certified Solutions Architect) are a plus. 

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Research shows that women and other underrepresented groups apply only if they meet 100% of the criteria of a job posting. If you have passion and intelligence, and possess a technical knack (even if you’re missing some of the above), we encourage you to apply.

Bounteous x Accolite is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Bounteous x Accolite. Bounteous x Accolite does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.

In addition, you have the opportunity to participate in several Team Member Networks, sometimes referred to as employee resource groups (ERGs), that host space with individuals with shared identities, interests, and passions. Our Team Member Networks celebrate communities of color, life as a working parent or caregiver, the 2SLGBTQIA+ community, wellbeing, and more. Regardless of your respective identity, there are various avenues we involve team members in the Bounteous x Accolite community.

Bounteous x Accolite is willing to sponsor eligible candidates for employment visas.

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