Senior Product Designer

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU'LL DO

Are you a critical thinker? Are you willing to challenge ideas and receive feedback? Are you comfortable with ambiguity? We are seeking an experienced and passionate Senior Product Designer to join Braze’s Customer Lifecycle, Identity and Permissions (CLIP) team.

Product Designers at Braze have the freedom to work on all aspects of the user experience, with particular strength in at least one area of user experience, or service design — user research, user flows, wireframing, diagramming, interaction design, rapid prototyping, design documentation, or motion design, to name a few examples. 

You’ll be primarily working on defining and designing high impact features as well as refining the user experience for projects related to improving how customers set up and manage their Braze account. Through research you’ll identify, and prioritize problems to solve and design experiences to offer the best-in-class marketing tools. 

You will be expected to collaborate closely with product managers, UX researchers, product analysts, technical writers, engineers, and your fellow product designers to deliver solutions that make Braze an easier and more enjoyable product to work with. You will need to understand our users and our business, and you will be expected to be an effective verbal and visual communicator.

WHO YOU ARE

• 4+ years of product design experience working on SaaS products in Enterprise SaaS 

• A collaborative designer; you seek the truth with partners across engineering, product management, UX research, product analysts, product marketing, and technical writers

• An evidence-based decision maker; you identify problems to solve that add value via user research

• A framer for creative solutions; you contextualize the problem space in people’s journeys

• At ease with ambiguity; you learn through experimentation to find clarity

• A clear communicator; you articulate design decisions, their constraints, trade offs, and risks

• A dedicated craftsperson; you use your skills of wire-framing, prototyping, and interaction design to create a great user experiences

• A growth-oriented Individual Contributor; You have a few years under your belt working on complex applications and are focused on expanding your broad proficiency of skills and career

• Expertise in information architecture, especially in structuring and organizing large-scale data systems for optimal administrative use

• Significant experience with any aspect of lifecycle marketing

• Experience crafting user experiences for enterprise environments

• Knowledge of data privacy and security best practices

• Expertise in information architecture, especially in structuring and organizing large-scale data systems for optimal administrative use

• Advanced degree in HCI, interaction design, or service design

• Portfolio demonstrating the why’s of the design decision supported by user insights, data or technical limitations 

• Experience shipping high impact features 

• Experience working on SaaS products both on web and mobile

• Experience in an agile organization, working in cross-functional teams / pods / verticals

• Technical aptitude - familiarity with data structures, JSON objects, and/or transitioned into design from a technical background

#LI-REMOTE

WHAT WE OFFER

Details of these benefits plan will be provided if a candidate receives an offer of employment. Benefits may vary by location.

From offering comprehensive benefits to fostering flexible environments, we’ve got you covered so you can prioritize work-life harmony.

• Competitive compensation that may include equity

• Retirement and Employee Stock Purchase Plans

• Flexible paid time off

• Comprehensive benefit plans covering medical, dental, vision, life, and disability

• Family services that include fertility benefits and equal paid parental leave

• Professional development supported by formal career pathing, learning platforms, and tuition reimbursement

• Community engagement opportunities throughout the year, including an annual company wide Volunteer Week

• Employee Resource Groups that provide supportive communities within Braze

• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZE

Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.

Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. We ranked #1 on Great Place to Work UK’s 2023 Best Workplaces (Medium), #3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), #4 on Great Place to Work’s 2023 Best Workplaces in Europe (Medium), #10 on Great Place to Work UK’s 2023 Best Workplaces for Women (Large), #19 on Fortune’s 2023 Best Workplaces in New York (Large). We were also featured in Built In's 2024 Best Places to Work, U.S. News Best Technology Companies to Work For, and Great Place to Work UK’s 2023 Best Workplaces in Tech.

You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.