Senior Business Systems Analyst

CareRev is a technology platform empowering healthcare professionals to take control of their careers. CareRev provides a direct line between healthcare facilities and local clinical talent, cutting out the middleman and enabling professionals to work where and when they want. Together, we’re building the local, resilient, flexible healthcare workforce of the future. CareRev serves over 32 major metropolitan areas nationwide at over 70 hospitals and health systems, and over 540 outpatient centers and skilled nursing facilities. More than 22,000 clinical professionals (and growing!) are included in CareRev’s network.

We are seeking a Senior Business Systems Analyst to be responsible for defining and delivering all ongoing system enhancements and projects. You will solicit requirements and build innovative solutions to support internal teams. Additionally, you will be responsible for developing requirements, craft user stories, and document processes.

What You’ll Do:

• Work and learn with a high degree of autonomy with minimal supervision

• Work on projects of all levels of complexity with minimum to no guidance

• Translate business requirements into detailed functional requirements

• Be an expert in CareRev business processes to develop and improve Salesforce-powered solutions

• A Business Systems Analyst at this level will serve as a Product Owner

• Work with end users to support adoption of new systems.

• Support and collaborate with the development teams to refine and elaborate on requirements / user stories throughout the development life cycle

• Facilitate all sprint planning events and backlog grooming

• Support with monitoring newly implemented changes and provide support for operation incidents related to product change

• Maintain an understanding of other related systems to make recommendations for company-wide system and process improvements

• Forge strong business stakeholder relationships; engage with business leadership to ideate, scope, and prioritize projects which will support business initiatives and  improve cross-functional processes

• Coordinate with all user groups and other projects to ensure proper prioritization and awareness

• Develop process flows, mockups, and diagrams to evaluate approaches and secure end-user adoption

• Write user stories; facilitate refinement, estimation, and planning for execution by the technical team(s)

• Run demos and gather feedback

• Perform testing of new functionality and manage end-user acceptance testing (UAT)

• Prioritize backlogs of feature requests from the business

• Create project plans for complex projects and monitor progress and timelines; keep business informed and updated

• Monitor internal support channels and ensure users receive support in a timely manner

What We’re Looking For:

• 8 plus years of experience with business systems 

• Bachelor’s degree preferred in a technical discipline

• Salesforce certifications, Business Analyst certified are a plus along with any other relevant certifications

• Have strong Business Analysis and requirements management skills.

• Query, review and manipulate data

• Have a strong understanding of operational systems and the needs of end users.

• Demonstrate strong analytical and problem-solving skills and the ability to devise solutions to address customer challenges.

• Exhibit strong communication skills with demonstrable experience of working in rapidly changing client environments.

• Experience developing requirements for moderately to high complexity projects 

• Ability to take obscure or intangible concepts and create detailed functional specifications and or user stories

• Ability to facilitate and elicit requirements from stakeholders for moderately to high complexity projects

• Strong customer focus and a good understanding of current processes and user experience.

• Change management skills and the ability to react quickly and delegate.

• The ability to build trust and credibility.

• Expertise in Salesforce’s technical and functional capabilities, and the interest in staying atop of Salesforce updates

• Ability to precisely describe business problems and process/data gaps, as well as the trade-offs of competing solutions.

• Excellent interpersonal and presentation skills with the ability to educate and influence audiences from C-suite executives to end users including technical and non-technical roles; articulate complex technical concepts to non-technical stakeholders.

• Experience collaborating with business leaders to understand business changes 

• Ability to drive decisions/actions in cross-functional settings and manage competing priorities.

The anticipated salary range for this position is $124,476 - $169,625. Equity, bonus or commission and benefits may also be provided as part of the total compensation package, depending on the position offered. If given an offer, the exact salary amount offered will ultimately depend on multiple factors, which may include the successful candidate's skills, experience, education and other qualifications as well as the candidate's location of residence.

Reasons to Consider Us:

• Fully remote company with flexibility to work from anywhere in the US

• Self-managed PTO

• Generous paid holidays, including a winter break between Christmas Eve and New Year's Day

• Company-wide Summer Fridays: rotation of monthly afternoons off in the summer

• Comprehensive medical, dental, and vision benefits

• Supplemental health benefits

• Life insurance covered by CareRev

• Short-term disability 100% covered by CareRev and voluntary long-term disability

• Paid parental leave

• Pet Insurance

• 401k plans with company matching

• Competitive stock options

• Home office set-up equipment stipend

• Monthly work-from-home stipend

• Monthly well-being stipend

• Work perks discount program

• Learning reimbursement program

Physical Requirements: 

• Prolonged periods of sitting and/or standing at a desk

• Prolonged periods of working on a computer

• Repeating motions that may include the wrists, hands, and/or fingers

• Ability to lift up to 15 pounds of work equipment

• Ability to set up home office to include desk and chair

CareRev is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please discuss with your Recruiter.

We are an equal opportunity employer and will not discriminate against any employee or applicant for employment in an unlawful manner. We celebrate diversity and are committed to creating an inclusive environment for all individuals. CareRev treats all employees and job applicants based on merit, qualifications, and competence without regard to any qualified individuals' sex, race, color, religion, national origin, ancestry, gender (including pregnancy, breastfeeding, or related medical condition), sexual orientation, gender identity, gender expression, age, physical or mental disability, medical condition, genetic characteristic or information, marital status, military, and veteran status, or any other characteristic protected by state or federal law. CareRev also considers qualified applicants with criminal histories consistent with applicable local, state, and federal law.

CareRev participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. We can only use E-Verify once you have accepted a job offer and completed the Form I-9.