Implementation Specialist

About the company:

CE Broker and EverCheck are sister products under one umbrella. CE Broker tracks continuing education for over 3 million licensed professionals across 130+ regulatory boards and is on pace to add an additional 1 million users in 2022. EverCheck’s software reduces administrative burden for our 375+ partners in the US, helping their in-house healthcare heroes to focus on patient work instead of paper work. We’re on a mission to make the experience of administrative work better for every healthcare worker in the US.

About the position:

This position will focus solely on EverCheck's products.

The Implementation Specialist is responsible for on-boarding clients and managing client implementations. It is important that the Implementation Specialist be confident, professional, skilled in written and verbal communication, and able to develop a thorough understanding of the EverCheck platform and its suite of products. A successful Implementation Specialist will be experienced in managing complex projects, organized, resourceful, and excited to take ownership of implementations to ensure a delightful implementation experience

Your Day-to-Day:

• Serve as primary contact for clients during the implementation and onboarding phase of client lifecycle

• Set up client accounts in the EverCheck database, using native tools and/or a third-party client management software platform

• Develop and execute customized implementation project plans and project analysis, including organizing and conducting regular workgroup meetings throughout and following onboarding.

• Work cross departmentally with Development, Product, Sales, and Client Success to remove roadblocks and ensure a successful and timely implementation

• Assist clients with set-up decisions based on product knowledge

• Ensure all workflows and processes related to onboarding and implementations are completed in a timely fashion

• Ensure a successful product launch and adoption post go-live

• Work with new and exciting clients on EverCheck products and services, both onsite (travel required) and online

• Complete post-implementation assessments and evaluations

Requirements

What you bring to the team:

• Bachelor’s degree, preferably in a relevant field, or equivalent professional experience.

• 2-4 years of experience implementing software in specialist and/or consultative role via Waterfall and/or Agile methodologies

• Adaptability - ability to pivot as needed

• Ability to effectively collaborate across cross functional teams and unite towards clearly defined goals, in writing and verbally

• Previous experience working in SaaS

• Patient, communicative, team player that is detail-oriented and has outstanding interpersonal skills

• Assertive and able to effectively control project timeline, scope, and resources

• Proven experience working with external customers to define and implement complex solutions and/or address complex technical/process challenges

• Excellent analytical and problem-solving skills and tenacity

• Strong organizational and time-management skills

• Ability to present complex information to a variety of audiences both in person and virtually

• Experience maintaining a positive relationship with clients and colleagues

Benefits

Why work for EverCheck?

• Awarded one of BuiltIn's 2023 Best Place to Work and 7 years running by Outside Magazine!

• We're committed to sustainability and are putting our money where our mouth is.

• Wellness benefits - we’ll help you pay for fitness endeavors and organic produce delivery services.

• Professional development allowance - we’ll pave the way for you to actively pursue growth and learning.

• Flexibility for your life and ample PTO, including paid time for volunteering and a generous leave package for new parents.

• 401K with company matching.

• Employees choose from HSA, FSA and traditional insurance options available for medical, dental, and vision coverage.

• Check us out for yourself at our careers page or our EverCheck Culture Instagram account.

This full-time position is open to candidates working remotely from anywhere in the US, or can be done on a hybrid schedule in our offices in Boulder, CO and Jacksonville Beach, FL. The target pay range for this role is $55,000-75,000 annually, commensurate with experience and geographic location market value and accompanied by our full benefits package.

We are an equal opportunity employer and value diversity at CE Broker and EverCheck. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Qualified candidates from all backgrounds are encouraged to apply.