Operations & Client Support Manager (Part-Time)

We are hiring a Part-Time Operations & Customer Support Manager to own the backend of our business operations and deliver an outstanding onboarding and tech support experience for our SaaS and coaching clients.

You’ll manage and optimize our internal systems (primarily Go High Level), handle CRM setup, workflows, automations, and basic API/Webhook integrations. You’ll also guide new clients through onboarding, troubleshoot tech issues, and create SOPs to keep us scaling cleanly and assist with our launch and sales process.

This is a hands-on, detail-oriented, tech-savvy role with room for growth into full-time leadership as the company expands.

🛠️ Key Responsibilities:

Tech Management & Optimization:

• Manage, build, and optimize backend tech systems (Go High Level CRM, Stripe, Trello, Slack, WordPress,)

• Design CRM workflows and automations to streamline operations

• Manage web hosting and DNS setup (domains, CNAMEs, SSLs, email domains)

• Troubleshoot and manage API/Webhook integrations (basic level)

Client Onboarding & Support:

• Deliver outstanding technical support via email, chat, Loom and Zoom

• Guide new clients through CRM setup, integrations, and best practices

• Create onboarding guides, SOPs, and training videos to support client success

• Provide “customer-first” tech support that is clear, patient, and proactive

Process & Systems Improvement:

• Write and maintain SOPs and training documentation for internal and client-facing use

• Identify operational inefficiencies and propose scalable solutions

• Assist leadership in improving backend operations as we grow

🧠 You’ll Thrive In This Role If You:

• Are deeply experienced with Go High Level (or can ramp up FAST)

• Love solving tech problems and building automations

Have a sense of humor and enjoy witty conversations

• Are obsessed with systems, organization, and making things work better

• Are confident guiding non-tech-savvy clients through setup and troubleshooting

• Are an excellent communicator with a client-first mindset

• Are calm, resourceful, and a proactive problem-solver (aka, you don’t need hand-holding)

• Have basic knowledge of APIs, webhooks, DNS, and hosting

• Are a self-starter who takes full ownership of your projects

• Can work independently but love collaborating with a tight-knit leadership team

📋 Requirements:

• 1+ years experience managing CRM systems (Go High Level or similar)

• Strong technical troubleshooting skills

• Experience building CRM workflows and automations

• Ability to manage web hosting, DNS setup, domain/email configuration

• Proficiency with G-Suite (especially Sheets) 

• Strong English communication skills (written and verbal)

• Available 15–20 hours/week during US daytime hours, with some flexibility for occasional evening/weekend launch support

💥 Perks of Working With Us:

• Remote role with flexible schedule (daytime required, some flex around launches)

• Part-time with the ability to scale into full-time

• Work directly with the founder

• Fun, fast-paced environment with lots of autonomy

• Opportunity to help shape the backend foundation of a scaling company

🚀 How to Apply:

• Complete the application here: https://forms.gle/KaL2ZhoyomnHMzvz8