
Operations & Client Support Manager (Part-Time)
We are hiring a Part-Time Operations & Customer Support Manager to own the backend of our business operations and deliver an outstanding onboarding and tech support experience for our SaaS and coaching clients.
You’ll manage and optimize our internal systems (primarily Go High Level), handle CRM setup, workflows, automations, and basic API/Webhook integrations. You’ll also guide new clients through onboarding, troubleshoot tech issues, and create SOPs to keep us scaling cleanly and assist with our launch and sales process.
This is a hands-on, detail-oriented, tech-savvy role with room for growth into full-time leadership as the company expands.
🛠️ Key Responsibilities:
Tech Management & Optimization:
Manage, build, and optimize backend tech systems (Go High Level CRM, Stripe, Trello, Slack, WordPress,)
Design CRM workflows and automations to streamline operations
Manage web hosting and DNS setup (domains, CNAMEs, SSLs, email domains)
Troubleshoot and manage API/Webhook integrations (basic level)
Client Onboarding & Support:
Deliver outstanding technical support via email, chat, Loom and Zoom
Guide new clients through CRM setup, integrations, and best practices
Create onboarding guides, SOPs, and training videos to support client success
Provide “customer-first” tech support that is clear, patient, and proactive
Process & Systems Improvement:
Write and maintain SOPs and training documentation for internal and client-facing use
Identify operational inefficiencies and propose scalable solutions
Assist leadership in improving backend operations as we grow
🧠You’ll Thrive In This Role If You:
Are deeply experienced with Go High Level (or can ramp up FAST)
Love solving tech problems and building automations
Have a sense of humor and enjoy witty conversations
Are obsessed with systems, organization, and making things work better
Are confident guiding non-tech-savvy clients through setup and troubleshooting
Are an excellent communicator with a client-first mindset
Are calm, resourceful, and a proactive problem-solver (aka, you don’t need hand-holding)
Have basic knowledge of APIs, webhooks, DNS, and hosting
Are a self-starter who takes full ownership of your projects
Can work independently but love collaborating with a tight-knit leadership team
đź“‹ Requirements:
1+ years experience managing CRM systems (Go High Level or similar)
Strong technical troubleshooting skills
Experience building CRM workflows and automations
Ability to manage web hosting, DNS setup, domain/email configuration
Proficiency with G-Suite (especially Sheets)
Strong English communication skills (written and verbal)
Available 15–20 hours/week during US daytime hours, with some flexibility for occasional evening/weekend launch support
đź’Ą Perks of Working With Us:
Remote role with flexible schedule (daytime required, some flex around launches)
Part-time with the ability to scale into full-time
Work directly with the founder
Fun, fast-paced environment with lots of autonomy
Opportunity to help shape the backend foundation of a scaling company
🚀 How to Apply:
Click the Apply Now button and complete the application form.
Don't let this one get away.
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