Customer Support Specialist (Remote in Philippines)

Please submit your CV in English

🌍 Global SaaS Company | $28M Series B Investment
💡 Personalized 1:1 Coaching | Vibrant International Team
💻 Work Shift: divided into long weeks (Mon, Tue, Fri, Sat, Sun) and short weeks (Wed, Thu) from 9:00PM-9:30AM CET

About CloudTalk

Powered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue. 

CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel and TIER to big players like Nokia, Glovo, and Rakuten. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place. 

CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.

The Challenge Ahead

Ready to be at the forefront of customer support excellence? As a key player in our Customer Support L1 team, you'll be the hero clients rely on for swift and insightful answers about CloudTalk’s cutting-edge platform.

If you love the idea of working in a fast-paced, international and innovative environment - this is your chance!

What's in it for you:

• 🤖 Product: Be part of building the world’s 🤖 #1 AI business communication platform!

• 🚀 Growth: Take advantage of personal and professional growth opportunities, with a clear path for advancement within Support and beyond, including Product or Customer Success roles.

• 🤝 Community: Join a vibrant global community of CloudTalkers. Check out our Instagram for a sneak peek of Life at CloudTalk! 🌍

• 🌍  International Exposure: Work with customers and tech companies across Europe, Asia, and the Americas.

Ideal Candidate:

At CloudTalk, we value a growth mindset and a passion for learning. We’re seeking individuals who are eager to take on new challenges and grow with us. You should have some basic technical acumen and a genuine interest in technology, especially if you're excited to dive deeper into technical knowledge and skills.

You’re adaptable, resilient, and thrive in a fast-paced environment. If you’re a team player who loves collaborating, sharing ideas, and continuously improving, you’ll fit right in!

What you will work on:

• Provide top-tier technical support via chat and email to both new and existing customers.

• Build and maintain lasting customer relationships.

• Work with a diverse, international client base spanning multiple industries and regions.

• Help improve our technical documentation and internal knowledge base for troubleshooting purposes.

• Represent CloudTalk professionally while solving customer issues with empathy and efficiency.

What makes you a great fit

• Experience working in technical support is required.

• Experience working with SaaS products is a plus; basic API concepts and IPv4 networking concept understanding is an advantage.

• Languages: English fluent

• Work Shift: willingness to work according to a work shift schedule (divided into long weeks (Mon, Tue, Fri, Sat, Sun) and short weeks (Wed, Thu) from 9:00PM-9:30AM CET)

• Team Player: You’re ready to support your teammates and contribute to a positive work environment.

• Self-Starter and Problem-solver: You take ownership of your tasks, work with minimal supervision and solve problems, not tickets.

• Learning Mindset: You’re eager to continuously grow your skills and knowledge.

Why you will love to be a CloudTalker:

Growth:
💡 1-1 Coaching sessions with our resident communications advisor
📚 Leaders Academy & Learning and Development Budget

Flexibility:

🏖 Unlimited Paid Time Off
🎗️ Volunteering Days
🤩 Home office budget
💻 MacBook for work 

Well-being:
🏖Recharge Fridays once per quarter
🏋🏼‍♀️Fitness Allowance

Connectedness:
💲 Referral bonuses
👥 Virtual & physical team buildings
👕 Company merchandise

What to expect from our hiring process:

1. 30min introductory interview

2. Interview with the Hiring team

3. Bar Raiser Call and Offer

By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Notice.