Cloud Engineer

Conversant Group is an IT infrastructure and security consulting company based in Chattanooga, TN. We have provided technical, organizational, procedural, and process consulting services internationally since the company was formed in 2009. Unlike many IT security companies, Conversant Group has a unique perspective: technology is a tool, nothing more. Technology should support the business, and the business should support the people.

About The Position:

The Cloud Engineer will primarily support organizations in their efforts to migrate to Office 365 and/or upgrade their existing Office 365 services. In addition, the candidate should have hands-on, working knowledge of implementing and configuring Microsoft Intune. The successful candidate will have significant knowledge of the Office 365 platform and services, proven service configuration and troubleshooting skills, as well as knowledge of on-premises infrastructure. Experience with Microsoft 365 migrations and some hands-on knowledge of IaaS migrations to Azure and/or AWS is a plus. The engineer will support the Project Manager in gathering and analyzing requirements, solution design, and execution of the migration while delivering high customer satisfaction.

• Technical implementation and initial support of Office 365 tenants

• Design, architecture, configuration, and migration best practices for Office 365 environments

• Provide consultation and hands-on implementation support for Office 365 migrations

• Support the Project Manager in gathering and analyzing requirements, solution design, and execution of the migration

• Troubleshoot and develop solution paths for migrations and new configurations for customers

• Mentor, train, and troubleshoot with peer engineers on Office 365 implementations and migrations

• Provide on-demand guidance to engineers on the team when issues and questions occur

• Develop and maintain Office 365 governance documentation and PowerShell scripts with product owners & peer engineers

• Partner with IT and other external workgroups for the integration of applications that support Office 365 solutions

• Assist staff with troubleshooting complex technical issues experienced by internal and external customers

• Provide training on Office 365 solution offerings, as well as IT orientation and security training

• Provide technical support and maintain uptime as defined within IT acceptable standards

• Address production issues experienced by Office 365 users

Qualifications

• Experience in setup, hardening, and configuration of Office 365 tenants

• Experience with migrations using native Microsoft tools and 3rd party migration tools

• Administrative and configuration experience with Microsoft 365's Cloud suite including Office, Teams, SharePoint, Intune, and OneDrive

• Experience in creating and maintaining technical documentation

• Experience in implementing Microsoft Entra/AD, Entra Connect/Azure AD Connect

• Experience in implementing Single Sign-On (SSO)

• Working knowledge of troubleshooting and configuration of various Exchange servers and Exchange Online

• Administrative and configuration knowledge of Active Directory

• Hands-on setup and configuration knowledge of Windows Server (various versions)

• Experience with mail security platforms (Mimecast, Proofpoint, etc.)

• Experience in hardening Office 365 and mail security platforms environments

• Experience configuring and maintaining Microsoft Intune for device management, application deployment, policy enforcement, and security settings

• Strong communication, presentation, writing, and editorial abilities

• Excellent organizational and time management skills

• Ability to work after hours when needed

• Flexible work hours (90% remote work)

Preferred Qualifications:

• Setup and configuration of Microsoft Defender for Endpoint

• Experience configuring and maintaining Microsoft Teams Voice

• Implementation of Data Loss Prevention (DLP)

Preferred Certifications

• MS-101 Microsoft 365 Mobility and Security

• MS-102 Microsoft 365 Certified: Administrator

• Mimecast Email Security, Cloud Gateway Advanced

• AZ-104 Azure Administrator Associate

• SC-300 Identity and Access Administrator Associate

Education, Experience, & Needed Attributes:

• A college degree or equivalent work experience (5+ years)

• Proven level of experience with Exchange (various versions) and Exchange Hybrid servers

• Proven level of competence with Windows servers, Active Directory, ADFS

• Experience with project management

• Ability to demonstrate a high level of competency in managing technical projects

• Excellent writing and communication skills

• Ability to lead and collaborate with others

• Proficiency in computer usage, internet, and Microsoft Office suite of applications

Why work for us?

• We offer a dynamic, innovative work environment with rewarding work - help save our clients from disaster!

• We truly value our employees and provide an extraordinary package to prove it, including:

• Internal and external learning & development opportunities, including career advancement.

• Competitive compensation & benefits.

• Scheduled & flexible PTO programs.

• Fully remote work options.

• Family friendly programs

• Care packages

• Regular team building events.

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