
Customer Solutions Engineer, Philippines
About Us
dbt Labs is the pioneer of analytics engineering, helping data teams transform raw data into reliable, actionable insights. Since 2016, we’ve grown from an open source project into the leading analytics engineering platform, now used by over 50,000 teams every week.
As of February 2025, we’ve surpassed $100 million in annual recurring revenue (ARR) and serve more than 5,400 dbt Cloud customers, including JetBlue, HubSpot, Vodafone New Zealand, and Dunelm. We’re backed by top-tier investors including Andreessen Horowitz, Sequoia Capital, and Altimeter. At our core, we believe in empowering data practitioners:
Code-based data transformations unlock transparency, flexibility, and collaboration
Analysts should adopt software engineering best practices to build trusted data products
Core analytics infrastructure should be open source and user-controlled
Analytic code—not just tools—should be shared and community-driven
dbt is now synonymous with analytics engineering, defining the modern data stack and serving as the data control plane for enterprise teams around the world. And we’re just getting started. We’re growing fast and building a team of passionate, curious people across the globe. Learn more about what makes us special by checking out our values.
Location: Philippines (remote)
About the Role
We're looking to add a new team member to our growing Customer Solutions Engineering team in the Philippines. This team is made up of creative problem-solvers who thrive on helping others, take pride in setting clear expectations—and exceeding them—and know how to deliver an exceptional customer experience, even when the answer isn’t immediate. We work across multiple channels to support users of dbt Cloud, diving deep into technical issues while continuously building our expertise. If you love solving hard problems, communicating clearly, and learning something new every day, we’d love to meet you. Please note that employees in this role may be required to work overnight shifts and on Philippine holidays.
What You'll do
Support customers through diverse channels: tickets, email, and video, managing a diverse range of issues from simple queries to intricate technical dilemmas
Build and deepen your technical expertise across all facets of dbt Cloud, ensuring you're always ready to assist with any challenge
Take ownership of customer challenges, from initial troubleshooting to resolution
Enhance our documentation, ensuring it’s both technically accurate and easily understood
Proactively seek out professional development opportunities, always aiming to bring more to our team and our users
Learn dbt Core and dbt Cloud and build technical expertise broadly across all areas of our product
What You'll Need
Demonstrated expertise in coding languages, SQL, APIs, and understanding network requests
A deep understanding of ETL processes, data warehousing, and contemporary data stack concepts
Exceptional written and verbal communication skills
A genuine drive for solving problems and helping others
A strong technical foundation, especially within a SaaS support environment
Prior experience in roles that merge the technical with the client-facing, such as engineering support or customer success
Experience building documentation or technical how-to guides using a variety of media (text, images, video)
A creative attitude towards problem solving, and enjoy working directly with business stakeholders to help them get past roadblocks
What Will Make You Stand Out
Hands-on experience with YAML or JSON structures
Proficiency with monitoring and analytics tools like Datadog or LogicMonitor
The ability to break down more complex technical concepts and communicate them to stakeholders verbally and in writing
Practical experience with dbt
Remote Hiring Process
Interview with a Talent Acquisition Partner
Interview with Hiring Manager
Technical Task
Three Team Interviews (1:1s) that cover the following:
Handling Customer Objections and Avoiding Burnout
Managing High-Pressure Situations and Writing Things Down
Feedback and Collaboration
Benefits
Flexible paid time off with a culture that actively encourages rest, recharging, and work-life balance
Healthcare: Comprehensive medical, dental, and vision coverage for you and your eligible dependents
Life & Disability Protection: Coverage aligned with local employment standards
Sick leave: Generous policy in line with local requirements, with additional flexibility for extended needs
Paid caregiver and medical leave to support your personal or family health needs
Retirement contributions: Participation in the Philippines' Social Security System (SSS), with employer and employee contributions
Observed national holidays, with additional flexibility in time off planning
Flexible monthly stipends for:
Health & wellness
Cellphone & internet
Home office setup
Learning & development
Compensation
We offer competitive compensation packages commensurate with experience, including salary, equity, and where applicable, performance-based pay. Our Talent Acquisition Team can answer questions around dbt Lab’s total rewards during your interview process.
Customer Solutions Engineer Salary Range
₱1,145,000 - ₱1,380,000 PHP
dbt Labs is an equal opportunity employer, committed to building an inclusive team that welcomes diverse perspectives, backgrounds, and experiences. Even if your experience doesn’t perfectly align with the job description, we encourage you to apply—we value potential just as much as a perfect resume.
Don't let this one get away.
About the company
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