Closes in 13 days Remote Job

Learner Success Coach

About Decoded

We are Decoded, the pioneers of transformative technology education. We democratise cutting edge skills. We help transform traditional businesses into tech companies. We give our learners the skills and confidence to embrace the future of work.

Our products and methodologies have been shaped through our collaboration with some of the largest and most technologically progressive organisations in the world. We use the intelligent, ethical and creative application of technology to lay the foundations for a more productive and promising world – one with unlimited possibilities.


We are looking for a Learner Success Coach to support a group of learners through our 15-month Data Academy Apprenticeship. You would be working with professionals in some of the biggest companies in the UK and around the world, helping them to future-proof their careers as they develop the skills of a data analyst alongside their work.

As a Learner Success Coach, you’ll be coaching learners as they develop technical data analytics and transferable communication skills. You’ll support them through a variety of interactions, including monthly workshops led by field experts, monthly Hackathons where learners collaborate to test out new techniques, and regular 1-on-1 sessions where you help apprentices to identify opportunities to apply data analysis techniques to their day-to-day job and reflect on their progress.

You will take responsibility for supporting your learners to remain on target for a timely completion. You will work with quality & compliance to ensure learner compliance throughout the learning programme. Learner outcomes include implementing the data analytics lifecycle, managing stakeholder requests for analysis, producing reports and dashboards as well as implementing advanced algorithms in the data modelling phase.

What you’ll be doing

You will manage a caseload of learners, supporting the negotiation of their learning needs in the workplace in a tailored and individual way to develop their knowledge, skills and behaviours. Working with teachers and learning services to provide appropriate support to enable success.

The team

The Learner Success team sits within our Apprenticeship department, meaning learners benefit from a wide range of expertise, including Mathematics/Computer Teachers and or Tutors (be it primary, secondary or tertiary Education), Data professionals, PhD Graduates and more. This role is a great fit for those who are looking to pivot from traditional classroom learning environments to an online, virtual coaching setting, focusing on data skills.


Who are you?

  • You have a basic understanding of data/data analysis and how it can be applied in the workplace

  • You are obsessed with learning and teaching

  • You have worked in an FE/apprenticeship provision and understand the learner journey

  • You are familiar with the EIF framework and ESFA apprenticeship funding rules

  • You are a strong communicator with the ability to inspire and motivate others

  • You are confident, empathetic and passionate about working with others

  • You are highly organised and motivated

  • You are passionate about creating a social impact

Apart From The Above, Working At Decoded Means You’ll Get:

  • 33 days leave per year (inclusive of bank holidays) and extra tenured holiday enabling team members to gain an additional day for every year you are with us (after the first 2 years) up to a maximum of 8.

  • We also close the office for 2 full weeks at Christmas at Decoded's discretion which does not come out of your holiday allowance.

  • Modern, flexible and fully serviced offices at Fora

  • Company pension contributions

  • Private health care including dental, GP and hospital cover and a gym-discount to help you prioritise your wellbeing

  • Travel insurance

  • A huge array of social events including themed Christmas get-togethers and a summer away day as well as monthly drinks and activities

  • Continuous learning and development through monthly training sessions focusing on data science and teaching, plus bespoke training, coaching and development to allow you to reach your potential. You will be challenged with lots of responsibility and exciting projects in an environment that encourages learning, creativity, personal growth and collaboration

  • Free monthly lunches, fresh fruit every day, drinks and snacks

  • Casual dress every day

  • Flexible working and working from home when you need to

  • Cutting edge software and kit, always

Your interview process

  1. Phone call: you will speak to our people team and be asked a series of questions in relation to your background and experience, and will be given an insight into Decoded and the Learner Success role.

  2. Knowledge Assessment: you will complete a task which is designed to assess your current knowledge of tools, techniques and concepts in data analysis and apprenticeship compliance.

  3. Interview: you will be invited to a Google Hangouts call involving a presentation on the above knowledge assessment, along with questions about your skills.

Decoded is committed to safeguarding and promoting the welfare of, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.

Don't wait, tomorrow could be too late.