Associate Project Manager (Professional Services)

Dotmatics is a leader in R&D scientific software connecting science, data, and decision-making. Its enterprise R&D platform and scientists’ favourite applications drive efficiency and accelerate innovation. More than 2 million scientists and 10,000 customers trust Dotmatics to help them create a healthier, cleaner, safer world.

Dotmatics is a global team of more than 800 team mates dedicated to supporting its customers in over 180 countries. The company is headquartered in Boston, with teams located around the world.

Dotmatics is backed by Insight Partners, a leading global venture capital and private equity firm investing in high-growth technology and software scaleup companies. Learn more about Dotmatics, its platform, and applications including Prism, Geneious, SnapGene, Protein Metrics, OMIQ, FCS Express and LabArchives.

Come join us!

As an evolving, global business at the cutting edge of scientific innovation, we offer curious, bright minds from around the world the chance to make immediate impact. We offer meaningful benefits in each market, generous pension/retirement savings plans, equity and a collaborative, remote-friendly work environment centred around core key behaviours and high levels of integrity.

What do we need

As an Associate Project Manager you will be part of a world-class Professional Services team. You will work with our clients to develop an in-depth understanding of their needs, roll out technology solutions that support our scientific community of users that help accelerate scientific innovation in order to make the world a healthier, cleaner, and safer place to live.

This role is a great opportunity for an aspiring Project Manager to develop their career. #LI-DNI

In this role you will get to:

• Manage the project delivery for multiple customer projects in parallel

• Develop project objectives, by identifying project requirements and project constraints, including cost, time, scope, and resources

• Coordinate project implementation teams to meet customer requirements.

• Understand customers' scientific workflows and determine how Dotmatics can be leveraged to meet their key business needs

• Project tracking and reporting – you will be responsible for ensuring projects are delivered on time, to specification

• Coordinating cross functional teams and guiding the client through their responsibilities in the process

• Drive client contact and satisfaction – you will act as the main point of contact for the client, ensuring that an exceptional level of service is delivered. Your efforts will ensure we maintain a consistently high standard of feedback and NPS (Net Promoter Scores) 

• Assists in the creation of proposals and estimates for service delivery projects from project extensions with existing customers to working on new proposals with Sales and Pre-Sales

We are looking for people who have 3-5 years experience in SaaS Project Management, ideally holding a PMP or Certified Scrum Master (CSM) or equivalent certification in Project Management with agile methodology experience. You will have experience with SaaS implementation preferably in the life sciences industry, and the ability to manage project deliveries with multiple customers. 

The key skills we are looking for

• Project Management: Ability to create detailed project plans, define scope, set objectives, and outline milestones with in complex SaaS environments

• Risk Management: Identifying potential risks, mitigating them, and developing contingency plans to keep projects on track

• Budget Management: Tracking project costs and ensuring the project stays within budget

• Project Management tools: Ability to use tools (e.g., Jira, Smartsheet,  Excel, OpenAir or similar) for tracking key project metrics, generating reports, and ensuring transparency across teams and stakeholders

• Software Implementation & Integration: Experience with software deployment and system integration processes, including an understanding of APIs, data migration, and configuring solutions to meet customer workflows

• CRM & Customer Support Tools: Familiarity with customer relationship management (CRM) platforms like Salesforce or net suite to manage client interactions and track service delivery performance

• Technical Writing & Documentation: Ability to create clear, concise project documentation, including project plans, customer requirements, and proposals

• Basic IT & Cloud Knowledge: Understanding of cloud-based solutions, data security, and IT infrastructure to ensure smooth implementation of technical projects and manage system requirements

Nice to have 

• Comfortable working with globally distributed teams

• Experience within the life sciences industry 

  • Understanding of scientific workflows, allowing you to align products with customers' business needs

• Previous experience within Professional Services 

Research shows us the confidence gap and imposter syndrome can get in the way of meeting outstanding candidates, so please don’t hesitate to apply — we’d love to hear from you.

By submitting your application, you agree that Dotmatics may collect your personal data for recruiting, global organization planning, and related purposes. Dotmatics Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over Dotmatics use of your personal information. 

Dotmatics is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work.