Technical Writer

Dotmatics is a leader in R&D scientific software connecting science, data, and decision-making. Its enterprise R&D platform and scientists’ favourite applications drive efficiency and accelerate innovation. More than 2 million scientists and 10,000 customers trust Dotmatics to help them create a healthier, cleaner, safer world.

Dotmatics is a global team of more than 800 team mates dedicated to supporting its customers in over 180 countries. The company is headquartered in Boston, with teams located around the world.

Dotmatics is backed by Insight Partners, a leading global venture capital and private equity firm investing in high-growth technology and software scaleup companies. Learn more about Dotmatics, its platform, and applications including Prism, Geneious, SnapGene, Protein Metrics, OMIQ, FCS Express and LabArchives.

Come join us!

As an evolving, global business at the cutting edge of scientific innovation, we offer curious, bright minds from around the world the chance to make immediate impact. We offer meaningful benefits in each market, generous pension/retirement savings plans, equity and a collaborative, remote-friendly work environment centred around core key behaviours and high levels of integrity.

What do we need

Dotmatics is seeking an experienced Technical Writer to join our Product organization during an exciting period of innovation. In this role, you will collaborate cross-functionally to produce documentation that will support several products for a variety of audiences, including lab scientists, data managers, administrators, and developers. Additionally, you will play a key role in the development and implementation of a growing online documentation portal. 

This role requires an independent self-starter who thrives in a collaborative, dynamic environment with a passion for translating complex information into clear, concise, and well-organized content.

In this role you will get to:

• Contribute to a healthy, thriving team culture that promotes creativity, inclusivity, collaboration, and data-driven decision-making

• Gain a deep understanding of Dotmatic’s products and services to create effective, intuitive, and polished documentation that aligns with our capabilities. 

• Collaborate effectively with stakeholders and subject matter experts in Product, Engineering, Services, and Customer Support to ensure alignment on requirements and scope. 

• Write, edit, and publish user and administration documentation, release notes, and API documentation. 

• Collaborate with the Technical Writing team to improve documentation quality standards and processes. 

• Identify and implement strategies for scalable and efficient content development, delivery, and feedback/measurement.  

We are looking for 7+ years of technical writing experience with at least 3 years of end-user software documentation, combined with a strong understanding of data management. 

The key skills we are looking for are:

• API and developer documentation, along with proficiency working in GitHub.

• Topic-based XML-based authoring systems (Paligo or other CCMS tools are a plus), as well as SharePoint, Confluence, SnagIt and other common enterprise platforms

• Technical documentation for emerging products in a fast-paced SaaS environment.

• Content delivery with various types of documentation, across multiple products and versions, with effective search capabilities.

You may also have:

• Working knowledge of documentation delivery practices and cloud-based web hosting platforms (for example, AWS).

• Fluency in structured authoring with focus on technical communication best practices. You have an eye for consistency, brevity, clarity, and readability. 

• Working within an Agile software development lifecycle.

 Who you are

• You are an adept and succinct written and verbal communicator.

• You work well under pressure and can self-organize to meet deadlines and drive innovation.

• You are detail-oriented with a strong background in researching and communicating complex information for the appropriate audience.

• You have empathy for your internal and external audiences.

• You seek to understand the user journey and their challenges.

• You have excellent problem-solving skills with a track record of applying technical solutions to clear operational obstacles.

• You have a growth mindset and embrace change with adaptability.

• You are a team player: you measure your own success based on the success of the team and the broader organization.

• You seek out and eliminate ambiguity, driving alignment within and across functions.

• You adopt a fail-fast approach, favoring regular imperfect progress over perfection.

Research shows us the confidence gap and imposter syndrome can get in the way of meeting outstanding candidates, so please don’t hesitate to apply — we’d love to hear from you.

By submitting your application, you agree that Dotmatics may collect your personal data for recruiting, global organization planning, and related purposes. Dotmatics Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over Dotmatics use of your personal information. 

Dotmatics is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work.