Learning Experience Designer

Location: Remote, Ireland

Employment type: Full-time

Role Summary

The designer creates engaging, accessible, and effective learning experiences that help customers and administrators understand Dropbox products, complete key tasks, and reach their goals. The role covers customer education such as Dropbox Learn, product-launch education, learning paths, and multimedia tutorials. It combines instructional design, digital content production, and responsible AI-assisted workflows.

Responsibilities

• Design, publish, and maintain accurate, accessible customer learning across Dropbox products and platforms.
• Create and update web-based training, learning paths, launch education, tutorials, and other instructional resources.
• Turn complex product workflows into clear, task-oriented instruction with logical sequencing.
• Author and maintain content in Contentful and related tools, including quality assurance and localization prep.
• Work with Product, Product Marketing, Customer Advocacy, Support, subject-matter experts, and program managers.
• Use AI tools for drafting, storyboarding, and analysis, validating outputs for accuracy and quality.
• Improve learning experiences through reusable templates, documented processes, and feedback and performance data.

Requirements

• Experience creating customer-facing learning, technical, enablement, or product education content.
• Ability to turn complex product concepts into structured, task-oriented instruction.
• Experience with content-authoring, learning-management, or publishing platforms.
• Ability to collaborate with subject-matter experts and cross-functional stakeholders.
• Understanding of instructional quality, including accuracy, accessibility, consistency, and usability.
• Strong organization skills, with the ability to manage multiple deliverables and deadlines.
• Willingness to learn and responsibly use AI-assisted tools.

Preferred Qualifications

• Experience with web-based training, interactive learning, quick-start guides, video tutorials, or learning paths.
• Familiarity with Contentful, Articulate, Wistia, or similar tools.
• Experience with product launches, localization, or self-service education programs.
• Experience using learning analytics, customer feedback, or content-performance data.
• Experience working with distributed teams in a technology or SaaS environment.

Other Details

• Travel: attendance at offsites and team gatherings is required, roughly 5-10% of the year (2-3 days per quarter).
• Work model: Dropbox is a "Virtual First" company, hiring in all authorized locations.
• AI fluency: candidates are expected to use AI responsibly, take ownership of their work's quality, and keep learning.