Business Analyst

E2open is the connected supply chain platform that enables the world’s largest companies to transform the way they make, move, and sell goods and services. We connect more than 400,000 partners as one multi-enterprise network. Powered by the network, data, and applications, our SaaS platform anticipates disruptions and opportunities to help companies improve efficiency, reduce waste, and operate sustainably. Our employees around the world are focused on delivering enduring value for our clients.

We are seeking a Business Operations Analyst to manage the business operations for the Professional Services group within E2open globally, with a focus on Professional Services billing activities. 

RESPONSIBILITES:

• Customer Billing

• Execute pre-billing tasks in a Professional Services Automation (PSA) tool in preparation for month-end billing activities for Professional Services

• Consolidate monthly billing instructions to Finance for customer billing

• Support weekly revenue forecasting reports

• Customer Project and Time-Tracking Administration

• General administration of the E2open time-tracking system to ensure what hours worked by Professional Services resources are captured and accounted for, for billing and downstream metrics and reporting

• Create, update, edit reports and dashboards

• Identify and implement standardized processes and workflows in PSA tool

• General 

• Co-manage a ticketing queue for requests related to Professional Services operations, including billing, resource bookings, project configurations and other needs. 

• Anticipate business needs. Conduct research, analyze data, and develop, manage, and distribute ad-hoc and scheduled reports to meet business needs.

• Analyze and manipulate large sets of data in MS Excel

• Identify and implement process improvement initiatives

• Lead and/or support special projects, as needed 

• Additional duties as assigned

QUALIFICATIONS AND EXPERIENCE:

• Degree from an accredited university in Business or similar field. 

• 2-4 years of experience working in business operations 

• High proficiency with Microsoft Excel

• Experience supporting the billing function in a Professional Services organization

• Experience working in Professional Services Automation (PSA) tool, such as PlanView AdaptiveWork

• Ability to work well independently and as part of cross-functional teams 

• Strong problem-solving, analytical, and organizational skills. 

• Professional, positive, and upbeat to both internal and external customers. 

• Excellent verbal and written communication skills with a diverse group of individuals across all levels of the organization

• Ability to identify opportunities for process automation and optimization with a focus on scalability and driving significant growth

• Versatile, and a willingness to work in a fast-paced environment 

• Ability to successfully prioritize multiple projects/initiatives

• Strong interpersonal and conflict management skills.

• Demonstrates a high level of professionalism in dealing with confidential and sensitive issues. 

• Ability to understand and follow written and verbal instructions 

PREFERRED EXPERIENCE:

• Experience working in Salesforce and/or NetSuite

• Project management experience in the internal rollout of processes, methods and tools 

• Experience working with global teams

PHYSICAL REQUIREMENTS:

• General office environment and responsibilities requiring:

• Extensive use of the computer which involves viewing a monitor and keyboarding for most of the workday

• Placing and receiving phone calls

• Occasionally moving and lifting objects up to 20 pounds

• May require X% travel or more if needed

What we offer:

• Health Insurance: EPS Pacifico Plan 2 100% covered.

• Indetermined Employment.

• Company Bonus Program.

• Referral program.

• Training programs.

E2open is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

E2open participates in the E-verify program in certain locations, as required by law.

E2open does not accept unsolicited referrals or resumes from any source other than directly from candidates or preferred vendors. We will not consider unsolicited referrals.