Dispatch Professional

About our company and industry:

J&S Transportation is an auto shipping company founded in 2000 in Billings, Montana. We operate our own fleet of trucks and transport vehicles for auto auctions, car dealerships, rental car companies, and private individuals across the United States. Since our inception, we have shipped over a million vehicles through our own fleet and trusted shipping partners, helping us serve customers throughout the U.S. Become part of a successful team built on reliability, communication, and service.

More about the job:

Our company is built on honest, open communication. We keep customers informed with real-time updates, whether the news is good or bad, and we communicate clearly with our fleet of professional drivers to support team success. J&S Transportation reflects Montana values by emphasizing honesty, ethics, and accountability. This position works in a high-energy, fast-paced environment and requires excellent customer service skills, sound judgment, resourcefulness, and the ability to work independently and as part of a team. This is a remote position.

Job requirements:

• Highly motivated, outgoing and energetic with a professional demeanor

• Self-starter

• Comfortable learning and using multiple software tools

• Customer-oriented and empathetic toward drivers

• Ability to build rapport by phone, email, and SMS messaging

• Highly organized and detail oriented

• Ability to work under pressure and deadlines

• Ability to deal with upset customers or drivers when necessary

• Have problem solving skills and the ability to adapt to ever changing situations

• Ability to think on your feet when a transport goes sideways

• Ability to multitask

• Willingness to learn

• Ability to accept constructive feedback

• Strong written and verbal communication skills

• Good math skills

Essential duties include but are not limited to:

·       This position is Monday – Friday 8am-5pm Mountain Standard Time

• Communicate with customers, quote rates, and provide up to date information regarding loads.

• Coordinate loading and unloading arrangements with drivers and customers.

• Input orders efficiently and accurately – attention to detail is crucial.

• Negotiate freight rates and terms with carriers 

• Vet new carrier partners; Review FMCSA ratings, confirm insurance 

• Monitor driver progress from pick up to delivery 

• Dispatch freight daily by phone and operating systems

• Willing to work weekends as needed (currently this is very rare)

Compensation and benefits:

• Salary – DOE

• Health and Dental insurance (company contributes to health insurance premium)

• Optical plan (in-house $360 reimbursement per year)

• Retirement plans with employer contributions (up to 3%)

• Paid vacation

• Paid holidays