Customer Success Manager

TO APPLY:

1. Send an email to recruiting@levelupleads.io with your LinkedIn profile and your resume, and make the subject line: CSM applicant - {Your Name}.

2. Attach a short video recording of you talking about your past work experience related to Customer Success and anything related to the job description. It doesn't need to be more than 2-3 minutes.

3. If a video isn't sent, we won't consider your application

Location: 100% remote with flexible working hours. Must work the majority of the USA time zones

Working Hours: Full-time, Monday - Friday

Type: Independent Contractor

Timeline: August start

Language: Fluent in English

We are looking for someone who is proactive, an excellent communicator, and passionate about building lasting relationships.

As a Customer Success Manager, you’ll be the main point of contact for clients and our fulfillment team. Your ability to prioritize tasks efficiently while understanding and addressing the needs of our clients and hitting their KPI's, will be instrumental in building lasting relationships.

Responsibilities:

• Serve as the main point of contact for client communications and quickly build relationships

• Perform onboarding calls with new clients to get them acquainted with our process and gather information to be used by our fulfillment team

• Perform check-in calls with existing clients to ensure they are using our systems correctly and communicate any strategy changes to the team

• Respond to all client questions in a timely and concise manner (within a few hours up to one business day)

• Problem-solve and manage crises. Be able to keep the temperature low with irate clients and find a win-win situation for problems

• Act as a liaison between our internal delivery team and clients to ensure exceptional client service as it relates to industry insights, campaign analysis, best practices, and strategic recommendations

• Assist internal teams with coordination and prioritization of projects and tasks through internal tools and systems

• Review campaign data and identify trends and insights to develop strategic recommendations for campaigns

Here are the minimum requirements to be considered for the role:

• 2+ years of previous Account Management/customer facing experience. You should have demonstrated the ability to build and maintain relationships with clients

• An understanding of the tech space and how business development and sales processes work

• Excellent Communication Skills: Fluency in English is required, with a strong command of the language and little to no accent

• An understanding of how B2B cold calling and email campaigns work

• Available in the CST/EST timezone