Strategic Account Manager

What You’ll Do: 

The Strategic Account Manager will be a key member of the company’s client facing strategy. Our Account Management team is the hub to our clients and do regular health checks and account reviews with them to ensure all expectations are being met, and they continually consult with our clients to make sure they are best utilizing all of our services and offerings.

You will build and maintain broad relationships and oversee a portfolio of customers, develop and manage opportunities, and collaborate with a large team of extended resources and require a strong understanding of our products and services.

This position requires a strong working knowledge of Customer Success and a Client 1st mentality, ensuring the client is always taken care of. Must have the ability to travel to client sites as needed (approximately 10%). You will report directly to the Director of Account Management.

Day-to-Day Responsibilities also include: 

• Conducting regularly scheduled calls, and presentations to review business performance, including training and education

• Experience increasing services or technology adoption and creating long term transformational account strategies

• Using customer feedback to monitor the status of service levels, identifies problems and revenue growth potential within the client base

• Effectively interacting with internal departments to support the customer base

• Demonstrated success in identifying, developing, negotiating, and closing opportunities

• Responsible for Account Management cross-sell Quota

What You'll Bring

Must Haves:

• 5+ years of working in Customer experience

• Client 1st mentality

• Hero mentality – I am here for the client

• Record of Maintaining Clients and reducing Churn

• Sales Engineering, Account Management or Business Development experience is a must

• Great Team Player

Nice to Haves: 

• 10+ years of working in Customer experience

• “Outside-the-Box” thinker and someone who can “Pivot”

• Demonstrates leadership qualities that influence peers to work collaboratively, automate manual processes, and use the systems available to their fullest potential

• Serves as a key contributor in developing and testing new processes and procedures that enhance the client experience

Why You’ll Enjoy Working at Escalon:

We offer a variety of health benefits, all available on the first day of the month following employment with us, to keep you and your family feeling fit and well.  

• Medical, Dental and Vision options  

• Life and Disability  

• STD/LTD  

• 10 Paid holidays each year  

• Flexible PTO  

• 401K Retirement Plan  

• Incentive compensation  

If you are hired at Escalon, your final base salary compensation will be determined based on several factors including, but not limited to, skill set, years of experience, and the employee’s geographic location. In addition to those factors – we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer.  

 
Escalon is an equal opportunity/affirmative action employer.  

More about us:

Escalon Services is a Business Process Management (BPM) company that provides Essential Business Services (EBS) through a tech-enabled platform to small- and medium-sized businesses (SMBs) and startups. The Company enables its clients to spend less time on "back office" functions and provides the value and insight that enables clients to spend more time focusing on delivering value and moving their businesses forward. With a US-based remote workforce and global delivery team in India, Escalon’s solution fills a widening service gap in the SMB market, underpinned by (i) increasing demand for quality insights in an increasingly competitive marketplace (ii) decreasing supply of CPAs and quality in-house talent and (iii) the cost frictions associated with scaling internal back-office teams as businesses grow. For more information on Escalon: https://escalon.services/  

Since founding, the company has executed both on an organic and M&A strategy to expand service offerings and drive revenue expansion opportunity through cross-sell/up-sell. Before partnering with New Harbor Capital in late 2022, Escalon completed two significant acquisitions which tripled the revenue of the company and expanded the FinOps capabilities of the platform. Continued corporate development is a key value driver for the business going forward, with a highly fragmented market of service providers, often individually unable to scale due to lack of technology-enablement and offshore capabilities. 

In late 2022, New Harbor Capital made a growth equity investment in Escalon Services. 
 

About New Harbor Capital 

New Harbor Capital is an experienced, lower middle-market private equity firm that seeks to partner with growth-minded, founder-owned companies. Based out of Chicago, New Harbor Capital is committed to optimizing the growth potential of its portfolio companies while respecting their long-term visions. The firm was founded on the belief that mutual respect and collaboration lead to successful outcomes. New Harbor recognizes the importance of finding the right partner, and the firm is committed to helping its portfolio companies and their leadership maximize both personal and financial goals.  
 

As a strategic partner, New Harbor taps into decades of experience to guide businesses through challenging economic cycles and market conditions. New Harbor Capital has raised over $750M in capital across three funds and focuses on tech-enabled services, healthcare, and education services.