Customer Operations Intern

Company Overview:

FastSpring is the world’s leading ecommerce platform for software and SaaS companies. At FastSpring we are on a mission to democratize the software space by partnering with growing software companies to strategically enhance the selling of their products and compete on the global stage. Our product hosts over 10 million transactions per year, powering sales growth for more than 3,500 companies in over 200 countries, using every major currency. 

We are an Inc. 5000 honoree, noted as one of America's fastest growing companies, with recognition of numerous additional workplace awards. Backed by AKKR, we are already profitable and have an engaged culture with remote staff globally and offices in Santa Barbara, Amsterdam, Belfast, and Halifax.

We are committed to building an inclusive work environment and invest in our employees by promoting growth and development across every level.  As a team, we are business professionals who are globally-minded, customer-focused, and driven to innovate.

The Position:

As a Customer Operations Intern, you will help conduct research from both Customer Support & Customer Success, identify opportunities to increase the efficiency of the Customer Operations team. You will work closely with our Customer Operations teams and gain hands-on training within one of the highest performing customer-facing teams. This internship is a temporary hourly paid position.

In this role, you will:

• Research and analyze Customer Support case data for trends

• Identify opportunities regarding process or growth based on research findings

• Participate in business development team meetings and events as part of the team

• Complete ad-hoc projects as needed

• Begin to develop the skills necessary to start a career in Customer Operations and/or Analytics

To excel in this role, you should:

• Be proficient in Excel with strong data analytical skills, including the ability to organize and analyze data sets, identify insights, and utilize data visualization to convey conclusions

• Have a strong work ethic with an interest in pursuing a career in Customer Operations and/or Analytics

• Have strong analytical skills and attention to detail

• Have outstanding verbal and written communication skills

• Be a self-starter with the ability to work independently within a team

• Be organized and methodical

• Be coachable and able to acknowledge, digest and adapt to feedback

• Nice to have: familiarity with Data Management and CRM (e.g. Salesforce or Gainsight)

Consistent with FastSpring's values and applicable law, we provide the following information to promote pay transparency and equity. The base pay range below represents a good faith estimate of the low and high end base pay range for the listed position. This role may be eligible for the corporate bonus plan (or, if a sales role, a commission plan as defined in the sales incentive plan document). In addition, FastSpring provides a variety of benefits to employees. 

Estimated Base Pay Range

$18—$20 USD

About the Company

FastSpring is the trusted ecommerce partner for companies that sell software around the world. With FastSpring’s full-service ecommerce solution, you can sell more, compete big, and stay lean. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with offices in Amsterdam, Belfast, and Halifax. For more information, please visit https://www.fastspring.com.

FastSpring is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer. Candidates are considered for employment with FastSpring without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status (specifically status as a disabled veteran, special disabled veteran, Vietnam Era veteran, recently separated veteran, armed forces service medal veteran, or other protected veteran) or other classification protected by applicable federal, state or local law.