Technical Writer

Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We’re also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field—we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc.

Our Mission

Filevine is building the seamless intersection between legal and business by creating a world- class platform to help professionals scale.

As a technical writer, you will document the functionality of the Filevine Software suite for new and existing features, including documentation for both internal and external purposes. You will work with other technical writers and internal teams to create, edit, and update documentation and training materials.

This position requires superior organizational and self-management skills, both to handle deadlines for multiple concurrent product releases and to keep track of a constantly updating body of documentation. It requires excellent interpersonal skills to communicate with Product Managers, Marketing Managers, and Support staff to obtain the information necessary to draft and update materials. 

The candidate must have exceptional writing skills, with the ability to develop clear, thoughtful structures for teaching technical information and an eye for detail concerning style guidelines and adjustments for different audiences. You will have a hand in developing product documentation, training course materials, how-to guides, product surveys, and other content that distills complex information with ease and clarity.

Job Requires

• Learn and follow processes and content guidelines, detail-oriented

• Interpersonal skills to communicate

• Organizational skills, both to manage multiple Product Managers’ work and to keep track of a constantly updating body of documentation

• Excellent writing

• Self-management

Responsibilities

• Collaborate with the Product Documentation Manager to align on and develop processes, terminology, and style guidelines

• Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements

• Manage multiple product releases, working with Product Managers to establish and meet deadlines

• Write beta customer documentation, general customer documentation, and training course material that reflects client workflows

• Audit, edit, and update existing documentation

• Adhere to documentation style guides

• Edit and approve product surveys and other communication

Qualifications

• Bachelor’s Degree in English, Technical Communications, or related field with an emphasis in writing

• Excellent writing skills and strong command of the English language

• Strong attention to detail

• Oustanding self-management and organizational skills

• Familiarity with SaaS and agile development

• Ability to seek out and interview subject matter experts

• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures1-3 years of relevant experience

• Familiarity with HTML/CSS, Miro, Dovetail, Figma, and Gitlab is a plus

• Experience in the legal industry is a plus

Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine’s equal employment opportunities, you may contact us.

Cool Company Benefits:

- A dynamic, rapidly growing company, focused on helping organizations thrive 

- Medical, Dental, & Vision Insurance (for full-time employees)

- Competitive & Fair Pay

- Maternity & paternity leave (for full-time employees)

- Short & long-term disability

- Ergonomic and height-adjustable workstations for onsite employees

- Opportunity to learn from a dedicated leadership team

- Centrally located open office building in Sugar House

- Top-of-the-line company swag

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