Sales Engineer (SaaS)

👋 About Us/Who We Are

Findymail is a B2B SaaS application designed to help salespeople do their email prospecting more efficiently. Our offering is mainly based on our email finder, providing high-quality email addresses to use in sales outreach, but we’re now expanding our offering with a new CRM enrichment/cleaning product.

We’re currently a team of 7 located across Europe.

We’re working 4 days a week.

I started Findymail because I was tired of the status quo in the email data space: you have to purchase one solution to find emails, and another to verify the emails you just bought. Why not provide good data directly?! That’s what we try to do, and it seems to resonate!

We want to continue that mission further by simplifying all the steps of an email prospecting workflow so that salespeople can focus on what they do best: leading conversations, solving problems, and closing deals. This is now leading us to provide more data points than just email addresses - which is what we do with our new product, CRM Datacare.

We’ve written more about what it’s like to work at Findymail here.

😎 Summary

We’re looking to hire a Sales Engineer to join our team and help us scale our business. You’ll act as the bridge between our technical team and our sales team and help customers implement Findymail in their workflow successfully.  

As employee #8 you will have the opportunity to make a strong impact and be in the front seat of building an efficient startup from the ground up. 

All that, with a 4-day work week!

🔎 About the Role

Findymail has been growing nicely since the beginning, but it’s now time to accelerate even more!

You will be working in close collaboration with me (Valentin, the founder) & the sales team to help customers achieve success with Findymail.

This role will:

• Be hands-on with customers, owning the technical onboarding from the first onboarding call to full product implementation.

• Serve as a point of contact for customers.

• Troubleshoot and advise on technical and non-technical issues as they arise, working with Product and Engineering on potential solutions.

• Go above and beyond to genuinely solve the customer’s issue.

• Act with empathy and understanding, providing a best-in-class customer experience.

• Work cross-functionally with Sales, Engineering, and Product to create a seamless experience for the customer.

• Create and maintain a strong feedback loop between different departments, communicating issues as they arise and consolidating these issues into themes to inform future product decisions.

As a small company, we sometimes have to wear more than one hat. If you’re someone who prefers to stay in your lane and within your comfort zone, this type of role is not one you’re going to enjoy. 

This does not require that you know how to code, and there will be no coding involved as part of this role. It does require, however, that you are technically minded enough that you can explain more complex functionality in the software in a compelling and easy-to-understand way to a customer that does not have as much technical inclination. 

For example, you should know what the JSON format is, you should be able to read debug logs and connect things together.

This is a unique opportunity to work with a software startup company that is still at a relatively early stage. We are profitable, growing rapidly, and have exciting plans to further accelerate our growth. It’s OK if you haven’t been in a position exactly like this before. In this position, you will learn what it takes to build a successful company and use that to grow in your role here. 

🖇🧐 Day to Day/Key Responsibilities

Your goal is to provide an exceptional level of service to our customers by helping them get the most out of Findymail.

A typical day could look like this:

• Prepare the onboarding of enterprise customers currently in talks with sales

• Answer a customer question on the live chat

• Proactively reach out to a struggling customer

• Get on a call with a customer needing help

• Assist the sales team during a call

• Ice bath. You work in Tech Sales now, so this is mandatory. (jk)

You’ll work closely with the CEO & the sales team on all those tasks. 

You will be using tools such as:

• Findymail (obviously)

• Crisp

• Datadog

• Close CRM

• Slack

🙃 Who You Are

Requirements:

• You have at least 2 years of experience in a company with a role involving sales, tech, or both

• You communicate clearly and empathetically in both written and verbal forms

• You have an understanding & a genuine interest in the sales space

• You have the ability to identify user error versus a bug and send clear and informative feedback to the Product and Engineering team

• You are comfortable proclaiming that you are tech-savvy. You don’t need to be a developer, but you should be able to learn how to use new software products quickly and deeply.

• You will enjoy the role if you:

  • Have a growth mindset, with a natural inclination to want to continuously improve

  • Thrive on new challenges – we are always changing and you’re up for the ride!

  • Have strong ownership, autonomy, and accountability

• Located in Europe

• Fluent in English, especially written

Nice to Have:

• Experience in a B2B SaaS/startup 

Findymail asks respectfully to only apply through the application form and not email/apply to them directly. Recruiters and Agencies please do not contact Findymail directly.