Business Analyst

About the role

We are seeking a Business Analyst with the capacity to effectively work independently in a fast-paced environment. The role requires high proficiency in IT requirements documentation and experience with custom web applications based on Microsoft technologies. Closerlook/Fishawack Health’s Business Analysts work with cross-functional teams to produce innovative, high-quality digital marketing campaigns. Project deliverables for our clients in the pharmaceutical industry comprise web applications; CRM email development and email journey programming; the development, trafficking, and tagging of media drivers; and advanced reporting on the performance of each of these tactics. The Business Analyst ensures requirements are defined before a technical solution is designed and implemented, and that the business requirements documentation is maintained throughout the project lifecycle as the solution evolves. The Business Analyst plays a key role in ensuring that final deliverables meet client expectations and add to the bottom line.

About Fishawack Health

Fishawack Health (FH) is a leading global commercialization partner for the biopharmaceutical, medical technology, and wellness industries.

The future of health is fast-paced and complex, demanding a different approach. Established in 2001, our 1,500+ healthcare experts combine their knowledge and expertise across our core disciplines — Medical; Marketing; Policy; Value, Evidence, and Access; and Consulting.

Working across the product and service lifecycle, together with our teammates in shared creative teams (Creative Studio, Editorial Services, Motion, Digital, Events, and Media) and Group Services, we engage our collective force to innovate and solve the complex healthcare challenges of today and tomorrow.

We live and breathe our five values in everything we do: We are authentic. We act with integrity. We value difference. We play for the team. We enjoy the journey. At Fishawack Health, we imagine a healthier world and build the connections to make it happen.

What you’ll do

• Gathers, documents, analyzes, and validates business requirements by extracting them from documentation and eliciting them from representatives of cross-functional business teams (Account, Strategy, UX, Design, Copy)

• Leads requirements gathering sessions using discovery workshops, interviews, and analysis in partnership with UX

• Identifies gaps in process, communication, and requirements documentation to ensure we follow a sustainable methodology to develop the best possible product

• Actively manages requirements and acceptance criteria to ensure accuracy and completeness of project deliverables

• Supports software testing by reviewing QA test plans and ensuring that the scope of QA test cases covers all business requirements

• Acts as a resource to clarify and scope tasks for members of the development and testing teams

• Practices attentive and active listening, has the patience to hear people out, and can accurately restate the opinions of others even when he/she disagrees

• Improves systems by studying current practices, reviewing project errors or pain points, and recommending or designing process modifications

• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies

About you ​​​​​​​

• Proven skills documenting software development business requirements and effectively translating between technical knowledge into business language

• Knowledge of the full software development lifecycle from inception to deployment 

• Bachelor's degree 

•3+ years of relevant experience 

• Demonstrated project management skills or experience leading a scrum team 

• Effectively manages with incomplete information and changing circumstances; ability to react quickly to changing priorities; can decide and act without having the complete picture; embraces when things are up in the air 

• Excellent attention to detail and communication skills

• Proactive, results-oriented problem solver with strong organizational skills 

• Learns quickly when facing new problems; analyzes success and failures as clues to improvement; quickly grasps the essence and the underlying structure of anything 

• Enjoys the challenge of unfamiliar tasks. Possesses a high level of intellectual curiosity 

What we can offer

Fishawack Health aims to empower every employee to develop and thrive. We empower our team with the tools, skills, and support needed to think differently and to solve healthcare’s most complex challenges.

At the center of our people-led culture is our Career Experience team, whose mission is to provide every employee with a purpose-driven career. We also pride ourselves on our personalized learning approach to ensure you receive the training you need to help you grow within the company and take advantage of our global scale and scope.

We are committed to embedding diversity and inclusion in every aspect of our organization to encourage diversity of thought, inclusive behavior, and innovative solutions. As part of our commitment to building a healthier world, every employee is also encouraged to participate in our community engagement efforts, which support a wide range of healthcare programs and wellbeing causes worldwide.

We have offices in 19 city hubs across North America, Europe, and Asia, geared toward collaborating, training, socializing, and coming together as a global organization while maintaining and fully supporting flexible working practices. Our compensation and benefits package is benchmarked across the industry. We offer a generous company pension/retirement plan, private medical insurance, comprehensive employee wellbeing initiatives, compelling time-off policy, plus many other excellent employee benefits.

Reasonable adjustments

Fishawack Health is an equal opportunities employer and place where everyone is welcome. We believe success lies in our differences and only by embracing these differences can we build a healthier world together. We strongly encourage people from minority backgrounds, LGBTQIA+, parents, and individuals with disabilities to apply. If you need reasonable adjustments at any point in the application or interview process, please let us know. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

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