Customer Support Agent

We made a money+ app that gives everyone high-end rewards on every payment. Fluz aims to disrupt the payment experience by making it more social. Positioned at the intersection of social media, payments, and rewards, we are a fast-moving FinTech company experiencing significant growth. We sponsor H1B work visas.

We are looking for a proactive and empathetic Customer Support Agent who thrives in a fast-paced, high-pressure, and ever-changing startup environment. The ideal candidate enjoys engaging with customers, delivering solutions with a positive, can-do attitude, and has the ambition to grow with the company while maintaining a focus on exceptional customer experiences.

What you will do

• Handle customer concerns effectively through tickets (chat, email, SMS) and phone calls while adhering to SLAs

• Conduct level 1 investigations to identify root causes, educate users on causes of issues, and provide solutions or troubleshooting steps

• Log customer interactions in tracking tools like Google Sheets and Jira, ensuring accuracy and completeness, and create inter-departmental tickets for unresolved or escalated issues

• Participate in daily team syncs to discuss escalations, align on ongoing issues, and share key updates with the team

• Prioritize and resolve critical issues promptly while effectively managing routine tasks and escalating complex problems to the appropriate teams when necessary

• Deliver a positive customer experience by embodying Fluz’s brand tone and demonstrating care and patience in all interactions

Qualifications

• At least one year of experience in customer support, ideally in a call center or startup setting

• Strong technical proficiency, including familiarity with CRM tools (e.g., Zendesk, Salesforce, Intercom) and basic troubleshooting of software and network environments

• Excellent communication skills, with the ability to simplify technical issues for non-technical audiences

• Strong organizational skills and attention to detail, with experience using Google Sheets for accurate data tracking and reporting

• Flexible availability, including the ability to work night shifts and weekends as required

• Nice-to-have skills: Experience handling difficult or irate customers, familiarity with Jira and other internal ticketing systems.

Industry

• FinTech

• Mobile Applications

EEOC

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

About Fluz

Fluz is a collaborative earning app that maximizes your money. Get cashback on everyday spends, earn even more by growing your circle, and make and receive payments with friends. Easy to join and free from hidden fees forever, Fluz gives you so many ways to make what you have go even further.