Community Manager

Who We Are

FreedX is a newly established cryptocurrency exchange dedicated to providing a seamless, secure, and innovative trading experience. Our team comprises experienced professionals from the crypto, finance, and technology sectors, all passionate about driving the future of digital finance. At FreedX, we are committed

to creating a platform that empowers our clients with the freedom to manage their digital assets confidently and efficiently.

Our Vision:

At FreedX, our vision is to be the most trusted and reliable cryptocurrency exchange, offering unparalleled freedom and scalability to our clients. We aim to build a platform where users can trade and manage their assets with complete peace of mind, knowing that their security and reliability are our top priorities. We strive to continuously innovate and adapt to the evolving needs of the crypto market, ensuring that our clients have access to the best tools and services to achieve their financial goals. Join us on our journey to redefine the standards of digital asset trading and experience the freedom, reliability, and scalability that FreedX has to offer.

Job Summary: 

FreedX is seeking an enthusiastic and skilled Community Manager to manage and grow our user communities, foster engagement and loyalty, and gather valuable community feedback. This role will be crucial in building and maintaining a strong, active user base for our cryptocurrency exchange. 

Key Responsibilities: 

Day 1 (Launch Phase): 

• Set up and configure community platforms (e.g., Telegram, Discord, Reddit) 

• Develop initial community guidelines and moderation policies 

• Create a content calendar for community engagement 

• Plan and announce the launch of official community channels 

• Recruit and train initial team of community moderators 

• Develop a system for tracking community growth and engagement metrics 

On-going: 

• Engage with users on social platforms and community forums daily 

• Organize and manage community events, AMAs, and other interactive sessions  

• Moderate discussions and ensure community guidelines are followed 

• Gather and analyze community feedback for product improvements 

• Collaborate with the marketing team on community-driven campaigns 

• Manage and grow the team of community moderators 

• Develop and implement strategies to increase community engagement and growth 

• Create and distribute community newsletters and updates 

• Liaise between the community and the product team to communicate user needs and feature requests 

• Monitor and report on community sentiment and engagement metrics 

• Stay informed about industry trends and competitor community activities 

• Manage crisis communications within the community when necessary 

• Foster relationships with key community members and potential brand ambassadors

Requirements

Qualifications: 

• Experience: Minimum of 3 years in community management, preferably in cryptocurrency, fintech, or related industries 

• Education: Bachelor's degree in Communications, Marketing, or related field. Relevant certifications are a plus 

• Skills:  

• Excellent written and verbal communication skills 

• Strong understanding of social media platforms and community management tools 

• Experience with content creation and moderation 

• Basic understanding of cryptocurrency and blockchain technology 

• Ability to analyze community data and derive actionable insights 

Preferred Attributes: 

• Passion: Genuine interest in cryptocurrency and blockchain technology 

• Empathy: Strong ability to understand and relate to community members 

• Adaptability: Flexibility to work in a fast-paced, evolving environment 

• Conflict Resolution: Skilled in managing online discussions and resolving conflicts 

• Multilingual: Proficiency in multiple languages relevant to target markets is a plus 

Benefits

What We Offer:

Competitive salary and performance-based discretionary bonuses,

Health insurance for you and your dependents

Flexible work schedule, hybrid/remote work opportunity

Visa assistance for you and your dependents (Dubai only)

Medical Cover (Dubai Only)

Generous paid leave

Opportunity for professional development, participation to industry events

FreedX is an equal opportunity employer. We stand for an open and inclusive work environment that fosters the well-being of everyone. We embrace and encourage differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our people unique.