Technical Support Specialist I

What We Do

At GoGuardian, we’re helping build a future where all learners are ready and inspired to solve the world’s greatest challenges. Our award-winning system of learning solutions is purpose-built for K-12 and trusted by school leaders to promote effective teaching and equitable engagement while helping empower educators to keep students safe. 

What It’s Like to Work at GoGuardian

We are an outcomes-focused learning company with a steadfast focus on improving learning environments, one classroom at a time. Working with us means joining a remote team of diverse, committed, mission-driven employees who are inspired by our vision, dedicated to our customers, and ready to roll up their sleeves. Guardians put their heads together to solve problems, learn together from experiments that fail, and stand together by their work with full accountability. We balance our diligence with an inclusive culture that invites everyone to bring their whole self to work. Join us and learn why “I love the people here” is one of the most frequent comments we hear from Guardians.

What You'll Do

• Investigate and troubleshoot the technical issues

• Interact with internal stakeholders to arrive at solutions

• Work in a very fluid startup environment and take complete ownership of the assigned responsibility

Who You Are

• Bachelor's degree with 2-5 yrs working experience in Technical Support 

• Ability to diagnose and troubleshoot basic technical issues

• Document actions in tickets(Jira) to effectively communicate information internally and to customers.

• Good in analytical skills, algorithms

• Good expertise in scripting language (Shell / Javascript)

• Expertise in SQL

• Working knowledge in MongoDB

• Reproducing and debugging customer reported problems in a AWS environment, as necessary

• Working with engineering, QA teams to resolve issues and update customer

Please share this with your friends or co-workers who may be interested in working at GoGuardian! We have multiple openings and are always looking for talented people. 

GoGuardian is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. GoGuardian does not discriminate against employees, applicants, interns or volunteers on the basis of race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, pregnancy, marital status, sex, age, sexual orientation, military and veteran status, registered domestic partner status, genetic information, gender, gender identity, gender expression, or any other characteristic protected by applicable law.

GoGuardian's Job Applicant Privacy Policy is located here. 

#BI-Remote