Customer Service Representative (Web3)

📌 About GRVT

GRVT is the world’s first licensed hybrid decentralized exchange (DEX), on a mission to make wealth-building as natural as daily life. We’re building a compliant peer-to-peer investment platform for premium tokenized strategies—from crypto to alternative investments—backed by trusted infrastructure and self-custodial security.

In just 90 days, we’ve onboarded 40,000+ KYC-verified users across Asia and are backed by top investors including Further Ventures, Matrix Partners, Delphi Digital, Hack VC, QCP, and SIG.

Our brand vision is bold but clear: Smart money moves made easy.We’re simplifying the financial world for the next generation—through technology, transparency, and trust.

✅ Key Responsibilities

• Help troubleshoot problems for customer accounts and other account related issues,offering comprehensive trading and campaign information.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

• Demonstrate an in-depth understanding of products, functions, features and benefits. 

• Assist with users via live chats, ensuring prompt and accurate responses.

• Identifying enquiries, escalating accordingly and resolving enquiries, conduct, collaboratively with relevant teams.

• Manage institutional Telegram chats, providing high-quality support to institutional clients.

👤 Qualifications & Skills

• A minimum of 2 years’ experience in customer service.

• Proficient in customer relationship management systems and data analysis.

• Strong motivational skills, with the ability to thrive both independently and as part of a team.

• Excellent communication and interpersonal abilities, with a commitment to customer satisfaction.

• Experience or familiarity with the Intercom Ticketing System is highly desirable.

• Capable of effectively managing institutional Telegram chats.

• Familiarity with institutional APIs is a significant advantage.

• Strong written and spoken English skills.

• Knowledge of cryptocurrencies or digital payments is a plus.

• Available to work in the Asia Timezone, ideally based in Asian region.