Customer Service Representative (Remote- LATAM)

📍 Location: 100% Remote

💼 Employment Type: Full-Time

🕒 Schedule: Monday – Friday, 8:00 AM – 5:00 PM PST

About CreoRx Solutions

CreoRx Solutions is a rapidly growing pharmacy lien provider serving personal injury attorneys and their clients nationwide. Our secure online portal connects law firms, clients, and pharmacies to streamline medication access, billing, and lien documentation.
We operate on values of service, dignity, and excellence, ensuring every client receives prompt, compassionate, and professional support.

Position Overview

We are seeking a bilingual (English–Spanish) and detail-oriented Customer Service Representative to support our expanding network of attorneys and clients. The ideal candidate will provide exceptional customer service while maintaining professionalism, accuracy, and clear communication across both languages.

Key Responsibilities

• Handle inbound calls, emails, and portal messages from attorneys, case managers, and clients in both English and Spanish.

• Assist law firms with portal setup, client enrollment, and pharmacy card activation.

• Support clients with questions about billing, invoices, and service access.

• Accurately document communications and follow-up actions within our CRM.

• Collaborate with the team to ensure prompt case resolutions.

• Assist with Spanish communication and assist with Spanish-language documentation when needed.

• Deliver professional, courteous, and empathetic support aligned with CreoRx’s values of integrity and service.

Qualifications

• Bilingual proficiency (English and Spanish) — written and verbal fluency required.

• Excellent written English skills —C1/C2 level (grammar, spelling, and clarity are essential).

• Reliable computer and fast, stable internet connection (required).

• High school diploma or equivalent (Associate’s or Bachelor’s preferred).

• 3+ years of customer service experience (healthcare, pharmacy, or legal field preferred).

• Strong problem-solving, multitasking, and communication skills.

• Proficiency with web-based systems, CRMs, and Microsoft Office.

• Professional, dependable, and self-motivated with strong attention to detail.

Compensation & Benefits

• Competitive salaried pay (commensurate with experience)

• Remote work flexibility

• Paid holidays and time off

• Professional growth opportunities

How to Apply

Email your resume, short voice memo or video and short cover letter to info@creorx.com with the subject line:
“Bilingual Customer Service Representative – [Your Name]”